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Shield AI · 1 hour ago

Staff Information Systems Administrator (R3968)

Washington, DC

Full-time

Onsite

Senior Level, Lead/Staff

$110K/yr - $170K/yr

3+ years exp

Shield AI is a venture-backed deep-tech company focused on protecting service members and civilians with intelligent systems. They are seeking a highly skilled and cleared Systems Administrator to support mission-critical operations in a classified environment, responsible for building, configuring, securing, and maintaining computer systems and networks that handle sensitive information.

Artificial Intelligence (AI)Autonomous VehiclesDronesMachine LearningNational Security

No H1B

Security Clearance Required

U.S. Citizen Only

Hiring Manager

Brian Reyes, CISSP, CISM, ACCISO

Responsibilities

Serve as the first point of contact for end users seeking technical assistance via the ticketing system, Teams, or email

Provide on-site technical support for desktops, laptops, as well as common office software and network connectivity issues

Diagnose issues using customer-provided details, SOPs, and Run Books, guiding end users through the resolution process with patience and clarity, ensuring a high level of customer service

Direct unresolved issues to the next level of support with comprehensive documentation of the troubleshooting steps taken, ensuring smooth handoffs and continuity in issue resolution

Accurately record events, problems, and resolutions in logs and tickets, ensuring all technical issues and solutions are well-documented for future reference and reporting

Assist with on-site physical projects, including mounting servers, running cables, and setting up IT equipment

Provide hands-on support for hardware installations, configurations, and maintenance

Image computers and assist with IT projects as needed, ensuring all devices are correctly configured and deployed according to organizational standards

Stay updated with industry trends and new technologies

Participate in continuous onsite training and development opportunities to enhance and expand skill sets relevant to the evolving needs of the organization

Provide necessary support to the Information Assurance team in the implementation and maintenance of classified information systems accredited under the Risk Management Framework (RMF) process

Participate in the planning for new classified information systems and support the Information Systems Security Manager (ISSM) in developing System Security Plans

Qualification

Linux/Ubuntu administrationWindows Server administrationTechnical supportNetworking (Cisco/Fortinet)Security+ certificationScripting PowerShellScripting PythonCustomer support skillsInterpersonal skillsCommunication skillsProblem-solving skills

Required

3-5 years of experience as a Systems Administrator in an on-site, mid-level role, with a proven track record in managing and maintaining IT services, including the installation, administration, and troubleshooting of Linux/Ubuntu and Microsoft systems

Demonstrated ability to provide on-site technical assistance and support for computer systems, software, and hardware issues

Candidate must have demonstrated customer support, interpersonal skills and excellent oral and written communication skills

Ability to clearly and concisely explain technical issues and document solutions effectively, enhancing transparency within the on-site team

Proficiency in system administration, with expertise in diagnosing and resolving technical issues on platforms such as Windows Server, Ubuntu, and cloud environments

Experience with networking using Cisco or Fortinet devices

Security+ certification or equivalent is required, demonstrating a solid foundation in Information Security and System Security

Security Clearance: DOD Top Secret / with SCI eligibility required

Proven ability to excel in a fast-paced, on-site work environment, demonstrating reliability, teamwork, and a commitment to high standards of professionalism

Demonstrated record of solving complex problems with innovative solutions, maintaining professionalism, and being kind and considerate to others

Proven capability to manage on-site projects at scale and across functions with a high level of execution and quality

Preferred

Education: Bachelor's college degree and/or military experience preferred but not required

Advanced Technical Expertise: Deep understanding of both Linux/Ubuntu and Microsoft systems, beyond basic troubleshooting, with the ability to diagnose complex issues and implement effective solutions in an on-site setting

Scripting and Automation Skills: Experience with scripting languages (e.g., PowerShell, Python) for automating repetitive tasks, improving efficiency, and reducing the potential for human error

Cross-Platform Experience: Experience managing a mixed environment of Windows, Linux, and macOS systems, ensuring seamless integration and operation across diverse platforms

Networking experience setting up WANs or interconnected networks at scale