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University of Delaware · 2 months ago

Enrollment Management Contact Center Advisor

Newark, DE

Full-time

Onsite

Entry Level

2+ years exp

The University of Delaware is seeking an Enrollment Management Contact Center Advisor responsible for counseling students and their families on enrollment issues. This role involves providing customer service support for Admissions, Registrar, and Student Financial Services while ensuring a positive experience for all stakeholders.

Higher Education

H1B Sponsor Likely

Responsibilities

Educate and assist students and parents in the process of enrolling at the University, while ensuring a positive service experience

Communicate with students and families to assess needs relating to admissions, financial aid, and registration

Assist students and parents in completion of basic forms to include FAFSA, verification requirements, and other enrollment forms

Maintain strict confidentiality of company and personnel information

Demonstrate a strong commitment to the mission and values of the organization

Work collaboratively with team members to meet weekly and monthly goals set forth by the EMCC Associate Director

Perform other duties as assigned

Qualification

Customer service experienceCommunication skillsAttention to detailSoftware proficiencyDecision makingTime managementAnalytical abilitiesAdaptabilityInitiativeConfidentiality

Required

Bachelor's degree plus two years of experience in a customer service position, or equivalent combination of experience and education

Highly developed sense of integrity and commitment to student satisfaction

Ability to communicate clearly and professionally, both verbally and in writing

Ability to handle complaints and diffuse difficult conversations

Strong decision making and analytical abilities

Strong attention to detail

Demonstrated time management and organizational skills

Ability to manage multiple, competing tasks and deliver accurate and courteous service in a fast-paced and time sensitive environment

Ability to adapt to changing and competing priorities

Demonstrate initiative and adaptability to change

Ability to work independently and efficiently

Ability to maintain highly sensitive, confidential academic and financial information in accordance with FERPA guidelines

Proficiency using software programs such as MS Word, PowerPoint, Excel, and Outlook

Company

University of Delaware

Glassdoor4.3

The University of Delaware - a state assisted, privately chartered institution - is a Land Grant, Sea Grant, Space Grant and Carnegie Research University (very high research activity).

Founded in 1743

Newark, DE, US

1001-5000 employees

http://www.udel.edu

H1B Sponsorship

University of Delaware has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (77)

2024 (64)

2023 (57)

2022 (32)

2021 (32)

2020 (37)