Ares Enterprise · 2 months ago
NMCI / Flank Speed End User Support Technician (FL)
Jacksonville, FL
Full-time
Onsite
Senior Level
5+ years expAres Enterprise is seeking a NMCI / Flank Speed End User Support Technician to provide technical support for NMCI systems and assist in the management of IT resources. The role involves maintaining NMCI seat management, tracking orders, and providing end user support for hardware and software, while also assisting with technical issues and inventory management.
Information Technology & Services
No H1B
Security Clearance Required
Responsibilities
Provide NMCI/Flank Speed end user support
Assists the CNSL Information Technology Manager on all matters related to the maintenance and upkeep of the headquarters and ashore subordinate command NMCI seat management
Manage, maintain, and track NMCI seat and peripheral Contract Line Item Numbers (CLIN) orders for all headquarters and ashore subordinate commands
Develop project and program plans and milestones and participate in program reviews, status assessments, project and program planning, and project status reviews
Provide periodic NMCI Program Maintenance reports to the CIO to support annual budget reviews for NMCI services
Respond to technical issues for the CNSL staff in support of the CNSL readiness assessment mission
Provide hands-on assistance for issues that do not require direct NMCI Help Desk support
Configure laptops for remote access to support CNSL staff travel
Maintain an accurate inventory of NMCI and government assets
Provide end user support for NMCI hardware and software to include various Microsoft products
Assist with printer and peripheral devices
Qualification
Required
Possess five (5) years of experience working with NMCI networks. Experience must include knowledge of SECNAV M-5510 series and SECNAVINST 5239.1 series. This includes experience in submitting Move/Add/Change (MAC) and account build out requests, help desk support, and customer service
Education: Bachelor's or Associate's degree in Information Technology, Information Systems, or a related field is desired, though equivalent work experience may be considered
Clearance: Active Secret Clearance is required
Preferred
Navy End User Support experience
Company
Ares Enterprise
Ares Enterprise, LLC (“Ares”) is a SBA certified Woman-Owned Small Business and ServiceNow Consulting & Implementation Partner founded in October of 2022.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase