Apply on Employer Site

Rivian and Volkswagen Group Technologies · 2 months ago

Field Service Technician, Night Shift - Tempe, AZ

Tempe, Arizona

Full-time

Onsite

Entry, Mid Level

Rivian is on a mission to keep the world adventurous forever, focusing on emissions-free Electric Adventure Vehicles. The Field Service Technician will support vehicle repairs, requiring a collaborative individual capable of working in a dynamic environment and potentially traveling to various locations for service support.

AutomotiveInformation TechnologySoftware

Responsibilities

Perform or assist with assigned vehicle diagnosis, repairs, installations, and inspections, whether at a service center or in the field directly at customer homes, businesses, or other convenient locations

Identify and explain the Rivian product line, EV framework, tools, and accessories

Utilize available technical resources to follow Rivian repair procedures efficiently without compromising quality or safety

Conduct road tests to ensure the quality of repairs

Manage necessary parts operations, including ordering, receiving, shipping, and inventory

Identify areas of improvement and provide feedback to senior technicians or leadership

Support service campaigns and containment initiatives

Ensure that all work and technical notes are properly documented for internal and external use

Work collaboratively with a team spirit and maintain high-quality work with minimal supervision

Communicate with a high level of professionalism in customer-facing situations

Stay current with technical skills and complete required training

Qualification

Low Voltage & Electrical SystemsHigh Voltage SystemsChassisBrakes & SuspensionThermal SystemsAdvanced Driver Assistance Systems (ADAS)Automotive Shop ExperienceElectric Vehicle RepairParts Management SystemsEagerness to LearnCustomer CommunicationFluent EnglishOrganizational SkillsAttention to DetailTeam Collaboration

Required

Proficient in using hand tools and power tools

Must be at least 21 years old

Must possess a valid driver's license and maintain a clean driving record, with no driving-related suspensions or revocations within a 3-5 year period

Must be available for a 40-hour work week, which may include weekends, holidays, and shifts during early morning, evening, or overnight hours based on business needs

Proficient with laptops or computers in Windows or Mac environments

Strong organizational skills, attention to detail, and an eagerness to learn

Ability to perform physical tasks such as lifting up to 50 lbs., sitting, standing, walking, and frequent use of hands for grasping tools and data entry

Physical exertion may be required to perform occupational tasks (sitting, standing, walking, bending, kneeling, carrying, reaching, pushing, pulling, and lifting up to 50 lbs.)

Ability to read and speak fluent English

Ability to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics