Engle Martin · 10 hours ago
General Adjuster
Indiana, United States
Full-time
Onsite
Senior Level
6+ years expEngle Martin is a company specializing in insurance services, and they are seeking a General Adjuster to manage complex loss assessments for commercial property and liability claims. The role involves investigating specialized insurance claims, conducting property inspections, and preparing detailed reports to ensure accurate loss estimates and uphold the company's standards.
Financial ServicesInsuranceProperty Insurance
Responsibilities
Investigates highly specialized insurance claims including, but not limited to cargo, trucking, heavy equipment, specialty agricultural, or inland marine losses or damages resulting from such events as accidents, vandalism, inclement or catastrophic weather, earthquakes, or fire
Uses a broad and in-depth knowledge of specialized equipment and property, and knowledge of the specific industry or business affected, personally conducts property inspections and photographs claim sites as necessary to depict and substantiate losses or damage, or the lack thereof; manages the work of experts
Maintains a sufficient network of independent sub-contractor expertise for assignment to claims as necessary; prepares and presents a final work product to customers that meets Engle Martin standards for quality and timeliness
Through interviewing or other methods, obtains necessary information from the claimant and from subject matter experts such as mechanics, engineers, law enforcement officials, accountants, and others to assess the extent of the loss fully and accurately
Works cooperatively with expert witnesses, attorneys, public adjusters, and carrier’s examiners as needed to conduct investigations, confirm findings, and support evaluations
Applies an advance level of understanding of insurance policies and policy interpretation, establishing appropriate loss estimates based on all relevant information and findings
Demonstrates advanced understanding of a variety of coverage and loss types; applies knowledge of property claim law and jurisdictional issues as required; applies knowledge of losses involving quota share and layered programs, inclusive of reporting to broad, geographically dispersed market
Recommends the reasonable and proper amount the insurance company should pay on a claim
Ensures the accuracy of information collected and reported, and guards against fraudulent claims
Communicates via telephone, electronic, and face-to-face, as necessary to obtain relevant information and documents interactions, services, and findings clearly and promptly
Prepares accurate, clear, thorough, and concise reports and letters to insurance carriers, including reports on complex and/or highly detailed claims, providing conclusions and recommendations. Follows established policies, procedures, and processes in preparing information, exercising sound judgment in applying these to potentially unusual or complicated situations, and submits reports and documents in a timely manner and in accordance with insurer’s standards and expectations. Effectively uses software systems as necessary to help produce accurate estimates
Maintains accurate and thorough field notes, journal entries, and time and expense records as required. Submits reimbursement reports in keeping with organization and client policies, procedures, and practices and with accepted industry standards. Applies knowledge of both time-and-expense and fee-for-service procedures, according to the stipulations of the agreement with the insurer
Obtains guidance from the Vice President, Specialty Marine & Transportation or designated cargo or Team Leader in handling extraordinary claims; follows EM policy and practice, incorporates expert judgment in formulating recommendations and completing evaluations and reports
Functions as an effective member of the team, assisting co-workers as needed and learning from colleagues and supervisors; supports the goals of the department, division, and organization; participate in special assignments and activities as required or approved
Establishes and maintains positive working relationships with other members of the organization across departments, divisions, and locations
Maintains the confidentiality of proprietary and sensitive information, exercising sound judgment and discretion in any disclosure of information related to EM and its endeavors
Upholds the values of Engle Martin and Our Foundation
Adheres to all applicable State Insurance Regulation requirements and other applicable laws, regulations, and standards; assumes personal responsibility for maintaining the requisite state licensure for the state(s) assigned
Qualification
Required
Bachelor's degree in a related field or demonstrated equivalent experience
At least six years of experience in related claims handling preferred, including extensive experience and successful track record in specialty equipment loss adjusting
Active license or ability to obtain such in multiple jurisdictions
Proficiency in a variety of office software, including Microsoft Office Suite (including but not limited to Word, Excel, PowerPoint, Outlook, and Adobe)
Skills in using word-processing, spreadsheet, and database software
Thorough understanding of the claims adjudication processes as applied to specialty equipment
Thorough knowledge of commercial cargo, trucking, inland marine, or other niche client industries
Advanced knowledge of automotive, transportation, cargo, or heavy equipment industry
Sophisticated knowledge of property claim law and jurisdictional issues
Sound judgement and objectivity
Negotiation, conflict resolution, and persuasion skills
Skills in analyzing, interpreting, synthesizing, prioritizing, and reporting pertinent information, discerning the essential from the non-essential
Skills in managing complicated losses and the ability to grasp complexity of unusual or complicated cases
Sound written and oral communication skills
Excellent time management and organization skills
Basic mathematical and statistical skills
Ability to interpret policies and other written technical information
Trustworthiness, integrity, and personal accountability and adherence to standards of ethical behavior and professional conduct
Commitment to confidentiality and ability to discretely handle sensitive information
Keen service orientation and customer service skills
Detail-oriented, and the ability to research, investigate and problem solve
Commitment to professional and personal growth and development
Team-oriented work style
Company
Engle Martin
Engle Martin is an insurance company that serves claims management services.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Roberto Stewart
Chief Operating Officer (COO)
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