Amazon · 2 months ago
ID Install Support Engineer, ATL-ID
Atlanta, Georgia, USA
Full-time
Onsite
Entry, Mid Level
$67K/yr - $150K/yr
2+ years expAmazon Web Services (AWS) is a fast paced technology company and a leader in the world of data centers. The position of ID Install Support Engineer involves troubleshooting technical challenges, developing tools for operational excellence, and ensuring the reliability of data center operations.
Artificial Intelligence (AI)DeliveryE-CommerceFoundational AIRetail
Responsibilities
Troubleshoot, diagnose, and resolve technical challenges
Fix issues and develop tools and automations to improve operational excellence
Update and track progress on technical challenges
Enhance the readiness of systems and processes within the Data Center
Providing root cause support for incoming tickets, involving extensive troubleshooting tasks across multiple products, features, and services
Assisting with software deployment, scripting support, and automation
Developing tools to facilitate operations and maintenance and data analytics
Generating system and support status reports
Coordinating customer notifications and workflows, ensuring service level agreements are met
Collaborating with the support team to hand off or take over active support issues, while contributing to the creation of a team-specific knowledge base and skill set
Qualification
Required
A+ or CND (Certified Network Defender) or Network+ or Security+, or COMPTIA A+, N+ or Sec+ certification
2+ years of computer hardware experience, including troubleshooting and repairing experience
2+ years of data center engineering, or 2+ years of data center or mission critical facilities (example: hospital, military facility, public safety facility, etc.) experience
Preferred
Knowledge of web services, distributed systems, and web application development
Experience with REST web services, XML, JSON
Benefits
Equity
Sign-on payments
Medical
Financial
Other benefits
Company
Amazon
Amazon is a tech firm with a focus on e-commerce, cloud computing, digital streaming, and artificial intelligence.
10001+ employees
H1B Sponsorship
Amazon has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22803)
2024 (21175)
2023 (19057)
2022 (24088)
2021 (12233)
2020 (14881)
Funding
Current Stage
Public CompanyTotal Funding
$8.11BKey Investors
AmazonKleiner Perkins
2023-01-03Post Ipo Debt· $8B
2001-07-24Post Ipo Equity· $100M
1997-05-15IPO
Leadership Team
Douglas J. Herrington
CEO, Worldwide Amazon Stores
Werner Vogels
VP & CTO
Recent News
2026-01-18
Springfield Business Journal
2026-01-18
2026-01-18
Company data provided by crunchbase