Nice Group · 4 hours ago
Technical Support Representative 1
Carlsbad, CA
Full-time
Onsite
Entry Level
$22/hr - $27/hr
1+ years expNice North America is a subsidiary of Nice S.p.A., a leader in Home and Building Automation. The Technical Support Representative 1 will provide post-sales support to customers, addressing inquiries and offering assistance related to product installation and troubleshooting, while collaborating closely with the Technical Support team and Engineering groups.
Consumer ElectronicsElectronicsSales Automation
Responsibilities
Provides advanced technical support and assistance to customers via email, phone, and/or other remote methods
Addresses and respond to customer inquiries on organization products and services, including installation, operations functions, troubleshooting and maintenance
Provides customers with preventive maintenance and configuration recommendations to improve product usability and performance
Documents customer interactions, including details of inquiries, complaints, comments and actions taken in CRM
Review and provide feedback to the technical writing staff for new product documentation
Note customer issues with the potential for product improvements and providing that information to the Engineering team
Provide input to the RMA team on returns when special testing is required
Perform any other related duties as required or assigned
Qualification
Required
MUST HAVE EXPERIENCE OR FAMILIARALITY WITH GATE INSTALLATION, GATE ARMS, AND RELATED COMPONENTS
Minimum 2-year degree preferred
1 or more years technical support experience preferred
Experience with support of networked equipment and commercial gate operators
Knowledge of and ability to troubleshoot networked devices and Gate Operators
Experience with Commercial gate operators and/or hydraulics a Plus
High customer service orientation
Self-directed with the ability to prioritize workload
Ability to quickly learn the various products, their faults and corrections
Demonstrate effective telephone communication skills
Well-developed communication and analytical skills
Possess the ability to read and interpret blueprints and technical specifications
Electrical circuit (Low and High voltage) understanding
Ability to use and instruct on the use of electrical diagnostic tools. (I.E. Voltmeter/Ohm meter)
Possess an aptitude for mathematical concepts and the ability to read and interpret specification sheets
Demonstrate attention to detail
Proficiency with Microsoft Office tools
Excellent organizational skills
Positive attitude, self-motivated and eager to succeed
Preferred
Spanish language capability desired
Company
Nice Group
Nice Group offers a wide range of home automation and home security products that include garage doors, solar shades and wireless alarms.
1001-5000 employees
Funding
Current Stage
Late StageRecent News
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