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Medica · 8 hours ago

Client Experience Project Manager

Hopkins, MN

Full-time

Hybrid

Mid, Senior Level

$77K/yr - $116K/yr

5+ years exp

Medica is a nonprofit health plan serving over a million members across several states, committed to delivering personalized healthcare experiences. The Client Experience Project Manager will coordinate complex issue resolution and ensure client satisfaction throughout the project lifecycle, collaborating with various departments to manage custom client requests and facilitate new initiatives.

Health CareMedical

No H1B

Responsibilities

Collaborate with sales, client services, and other departments to coordinate project activities and resource allocation. Manage customer-specific data files, including NDA’s and vendor partner data issues

Provide regular updates to stakeholders regarding project status, challenges, and opportunities for process improvement

Drive process improvement initiatives by analyzing and enhancing existing workflows, while also designing and implementing new, efficient processes to support organizational goals

Lead the oversight for client-specific audits, including claims, utilization management, and mental health parity, partnering closely with the auditors

Generate and manage complex reporting and handle ad hoc reporting requests to support business decisions

Serve as the Commercial SME to partner with the RFP writing and documentation teams for existing customer RFP work to ensure compliance with requirements and adherence to deadlines

Qualification

Client ManagementProcess ImprovementProject ManagementData ManagementAnalytical SkillsProblem-SolvingCommunication SkillsOrganizational SkillsTime ManagementInterpersonal SkillsAdaptability