EAC Product Development Solutions · 2 months ago
Managed Services Consultant
United States
Full-time
Remote
Entry, Mid Level
$81K/yr - $81K/yr
2+ years expEAC Product Development Solutions is an industry leader in product development, specializing in optimizing technology and processes for long-term success. They are seeking a Managed Services Consultant to deliver proactive system monitoring and troubleshooting for customers' PTC Windchill environments, ensuring optimal performance and reliability.
Industrial DesignInformation TechnologyManufacturingSoftwareSoftware Engineering
Responsibilities
Provide ongoing remote administration and technical support for multiple customer Windchill environments, ensuring optimal system uptime and performance
Monitor system health, logs, and metrics to proactively identify and resolve issues before customer impact
Execute system maintenance activities including Windchill and Oracle database tuning, patch application, backup verification, and cleanup of unreferenced data
Perform system upgrades, maintenance builds, and configuration updates following documented processes and within approved change windows
Manage and resolve customer support requests through EAC’s ticketing and incident management systems (e.g., Jira, ServiceNow), ensuring timely updates and closure in accordance with SLAs
Communicate regularly with customers regarding incident status, maintenance schedules, and recommended improvements
Document technical procedures, issue resolutions, and environment changes to maintain a complete and auditable service record
Collaborate with internal teams—including Solutions Architects, Technical Leads, and Customer Success—to deliver seamless service and knowledge sharing
Provide detailed monthly performance reports, system insights, and proactive recommendations for continuous improvement
Contribute to internal process and tool enhancements to improve efficiency and consistency across the Managed Services team
Stay current on PTC Windchill, CAD integration tools, and Managed Services best practices to support innovation and quality of service delivery
Participate in internal training sessions, team meetings, and process reviews to enhance service quality and technical proficiency
Perform additional duties as assigned in support of EAC’s Managed Services and customer success initiatives
Perform other duties as assigned to support evolving company goals and strategic initiatives
Qualification
Required
Bachelor's degree in Computer Science, Information Systems, Engineering, or related technical field
2+ years of experience administering PTC Windchill or similar PLM solutions preferred
Experience with system administration (CAD, IT infrastructure, data management, or database administration)
Prior exposure to PTC Windchill PDMLink, ProjectLink, or related tools strongly preferred
Experience managing Windows and/or Linux servers, including troubleshooting and performance tuning
Familiarity with Oracle or SQL Server databases, scripting, and automation tools a plus
Applicants must reside in the U.S. and meet Federal Contractor eligibility requirements
Strong understanding of Product Data Management (PDM) and Product Lifecycle Management (PLM) concepts
Solid technical troubleshooting and analytical skills with attention to detail
Excellent communication and customer service skills, capable of translating technical information clearly to non-technical stakeholders
Highly organized and capable of managing multiple priorities in a remote, fast-paced environment
Ability to work occasional evenings, overnights, or weekends as required by customer maintenance schedules
Collaborative mindset with the ability to contribute to a high-performing, customer-focused team
Benefits
Medical insurance
Employer Paid Short Term Disability
Flexible PTO (take as you need, no accrual)
Vision insurance
Dental Insurance
401(k) Plan with Employer match
Basic Life, AD&D, and Disability Insurance
Employee Assistance Program
Paid Holidays
Eligible for bonuses/KPIs
Company
EAC Product Development Solutions
EAC Product Development Solutions has been transforming the way companies design, manufacture, connect to, and service their products.
51-200 employees
H1B Sponsorship
EAC Product Development Solutions has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (1)
2022 (1)
Funding
Current Stage
Growth StageLeadership Team
Thane Hathaway
President & CEO
Chris Woerther
Business Unit President - PTC
Recent News
2024-05-24
Company data provided by crunchbase