HOLT Group · 2 weeks ago
Mobile Field Service Technician - HOLT Truck Centers
Austin, TX
Full-time
Onsite
Entry, Mid Level
2+ years expHOLT Group is a company focused on providing exceptional customer service in the field of truck maintenance. The Mobile Diesel Field Service Technician will be responsible for servicing trucks, trailers, and attachments on-site, ensuring customer needs are met while performing inspections and repairs.
AutomotiveConstructionConsultingLeasingRentalRetail
Responsibilities
Models, promotes, reinforces, and rewards the consistent use of HOLT’s Values Based Leadership (VBL) tools, models, and processes to ensure alignment with our Vision, Values, and Mission
Troubleshoot and make repairs to Med-HD Trucks
Performs engine and related equipment repairs on Trucks and Trailers
Travels to and from the job site for repairs and to retrieve parts
Listens and understands customer complaints, quotes and explains repair costs, and schedules appointments with customers while providing clear communications
Disassembles, inspects, determines parts required, and reassembles to factory specifications within TRGs
Provides quality control/assurance inspections of completed tasks to include road testing
Uses computers and related software to assist in diagnosing and reprograming engines
Completes documentation for service reports, timecards, parts requisition and returns
Interprets and utilizes information from operating, maintenance, online resources, and service manuals/bulletins
Operates equipment and vehicles with possession of all necessary licenses and certificates
Adheres to contamination control and HAZMAT rules and regulations
Maintains all company equipment, tools, and vehicles in a good, clean, and working order
Orders parts needed to complete repairs and travels to pick-up
Completes and files documentation necessary to justify billing
Communicates job progress to supervisor and customers as needed
Responds to customer needs after hours when needed
Ability to learn and navigate various software for all makes
Works overtime as required by workload and customers’ needs
Projects professionalism with both internal and external customers, including personal appearance
Completes all assigned Technician Training Path courses and safety training
Works safely at all times and adheres to all applicable safety policies; complies with all company policies, procedures, and standards
Requires regular and punctual employee attendance
Performs other duties as assigned
Qualification
Required
High school diploma or equivalent, accreditation from a technical school or an applicable skilled trades program required
At least two years of experience required, three or more preferred
CDL – Class A or B required
Safety Training and task training required
Must have a clean driving record
Knowledge and ability to explain how various systems function on trucks and trailers
General knowledge of equipment and tools, including their designs, uses, repair, and maintenance
Knowledge and proficiency with current computer software, related hardware, and On-Highway Truck electronic systems diagnostic tooling
Operation and control skills of On-Highway Trucks & Trailers
Problem-solving and troubleshooting skills
Verbal and written communication skills
Exceptional skills in customer service
Excellent time management and organizational skills
Ability to follow logical troubleshooting procedures
Ability to work independently and as part of a team
Ability to operate hand tools, power tools, pneumatic tools, and equipment used in mechanical repair
Ability to be self-starting and self-motivated
Ability to operate an On-Highway Truck on public roads
Ability to make precisely coordinated movements of the fingers of one or both hands in order to grasp, manipulate, or assemble very small objects
Ability to read, write, and understand information
Ability to listen to and understand information and ideas presented through spoken words and sentences
Requires regular and punctual employee attendance
Significant amount of time sitting, standing, walking, kneeling, crouching, stooping, crawling, climbing, and reaching
Constant movement and use of hands, this position requires good manual dexterity
Communicates with customers, service managers, and co-workers
Routinely reacts to visual, auditory, and other signals including alarms and instructions, and is required to visually inspect work
Must be able to move objects, and use abdominal and lower back muscles to provide support over time without fatigue
Be able to maneuver safely and work underneath equipment
Frequently lifts and moves materials and equipment up to 70 lbs
Ascends/descends with gradual or continuous progress by oneself, using both hands and feet and climbs up and down ladders and/or equipment
Travel up to 40% and overnight travel may be required
Works safely at all times and adheres to all applicable safety policies; complies with all company policies, procedures, and standards
Preferred
Three or more years of experience preferred
ASE Certifications preferred
Ability to complete HOLT's VBL Classes, model HOLT's VBL Culture, and successfully apply the tools
Company
HOLT Group
HOLT Group sells, rents, and leases industrial machinery and offers consulting and training services.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase