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Canon USA · 1 week ago

Field Service Technician I – Copiers & Printers (Digital Imaging Equipment)

San Jose, CA

Full-time

Onsite

New Grad, Entry Level

$19/hr - $26.31/hr

Canon USA is a leader in imaging technology, solutions, and services, seeking a Field Service Technician to support clients by maintaining and repairing Canon-supported copiers, printers, and imaging equipment. In this hands-on role, the technician will provide on-site technical service, ensuring peak performance and maximum uptime for Canon devices while delivering exceptional customer service.

Consumer ElectronicsDigital MediaElectronicsHardwareManufacturingPhotographyProductivity Tools

No H1B

U.S. Citizen Only

Hiring Manager

Fallon Logan

Responsibilities

Providing on-site maintenance, diagnostics, and repair of copiers, printers, and MFPs in line with Canon’s Service and Parts Standards

Identifying and reporting product failure trends and serviceability issues to management, with accurate documentation

Maintaining up-to-date technical information, Field Service Reports, Expense Reports, and Canon property

Meeting customer needs by delivering efficient, responsive, and accurate maintenance in the field, shop, or on-site

Delivering high levels of customer satisfaction through clear communication and dependable support

Ensuring machines perform reliably and supporting your team in reaching branch/district performance targets

Qualification

Technical serviceMaintenanceRepairBasic internet understandingCustomer communicationPhysical stamina

Required

Hold a High School diploma or equivalent experience required

Possess a basic understanding of internet environments and the ability to successfully complete the 120-day introductory period and the PDIF (Printing and Digital Imaging Foundations) new-hire class

Ability to travel (valid driver's license and acceptable driving record necessary)

Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises

Must be able to lift 50 pounds and be active more than 50 percent of the time (walking, standing, stooping/kneeling)