Derby City Gaming & Hotel · 1 week ago
Player Development Manager
Louisville, KY
Full-time
Onsite
Mid, Senior Level
3+ years expDerby City Gaming & Hotel is an entertainment venue that offers a variety of gaming experiences and amenities. The Player Development Manager is responsible for leading gaming marketing initiatives, overseeing player development operations, and managing the Gaming Host team to enhance guest relationships and drive revenue growth.
Gambling & Casinos
Responsibilities
Partner with the Senior Director of Marketing to develop and execute comprehensive player development and gaming marketing strategies
Contribute to the creation and implementation of marketing plans that drive player engagement and gaming revenue growth
Coach and develop the Gaming Host team to enhance performance, strengthen guest relationships, and elevate the effectiveness of the player development program
Lead the Host team in planning and executing VIP events in collaboration with the Marketing Events Team
Oversee all aspects of Player Development operations, including hiring, training, scheduling, performance management, and corrective action in alignment with company policies
Assist in developing annual marketing business plans focused on Player Development to identify revenue opportunities and outline programs that support departmental goals
Monitor and evaluate the financial impact of comp decisions, manual free play, and food comp issuance; analyze cost and revenue reports to identify trends and recommend improvements
Cultivate and maintain strong relationships with high-value gaming guests while proactively marketing to new potential premium players
Ensure full compliance with all regulatory, departmental, and company policies, while demonstrating and promoting the organization’s values, ethics, and objectives
Perform other duties as assigned, maintaining a broad understanding of overall Marketing goals and objectives established by DCG Management
Qualification
Required
Proven leadership experience in managing Player Development and Host teams to ensure operational excellence
Strong public relations skills with a commitment to delivering exceptional guest service
Ability to build and maintain effective working relationships with team members, guests, and external partners
Demonstrated leadership in fostering teamwork, positive morale, motivation, and open communication across the department
Accountable and proactive, with a strong sense of ownership for achieving departmental goals and overall performance
High school diploma or GED required
Exceptional verbal and written communication skills
Minimum of three (3) years of supervisory or managerial experience in Marketing, preferably within Gaming and/or Player Development
Must be able to obtain and maintain a valid Racing License
Preferred
Three (3) to five (5) years of experience managing structured Player Development incentive programs and/or developing and maintaining revenue goals preferred
Proficiency in Microsoft Office applications
Demonstrated leadership ability with a strong focus on achieving results
Company
Derby City Gaming & Hotel
Derby City Gaming is a premier entertainment destination owned by Churchill Downs Incorporated (NASDAQ: CHDN).
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase