MaintainX · 10 hours ago
Manager of Implementation
Montreal, Toronto, Raleigh
Full-time
Onsite
Mid, Senior Level
5+ years expMaintainX is the world's leading Asset and Work Intelligence platform for industrial and frontline environments. As the Manager of Implementation, you will enhance processes and lead a team to ensure successful enterprise implementations of MaintainX software while maintaining high levels of client satisfaction.
Artificial Intelligence (AI)Asset ManagementB2BInformation TechnologyMobileSaaS
Responsibilities
Oversee and remain accountable for the full implementation lifecycle for clients, from kickoff to post-support
Build and scale the Implementation team: hire, train, mentor, and lead a team of implementation specialists, fostering a collaborative environment
Manage project plans, timelines, budgets, and scope to ensure timely delivery for our most complex implementations to drive adoption and rapid time to value
Refine and execute the processes, playbooks, and metrics for Implementation at scale
Assign tasks, set priorities, and track project progress
Lead the partnership with sales for smooth client transition to implementation and support
Collaborate with the product team to refine software based on client feedback
Maintain quality and accuracy of software configurations; resolve challenges and mitigate delivery risks proactively
Continuously improve the implementation process by incorporating industry best practices
Qualification
Required
Bachelor's degree in Engineering or a related field
5+ years of experience in software implementation (Enterprise segment is a plus) including at least 2 years managing or scaling a team
Proven track record of hiring, developing, and mentoring implementation professionals
Previous experience in an engineering environment (manufacturing and industrial space is a plus)
Strong project management skills, with the ability to manage multiple client-facing implementation projects simultaneously
Excellent communication and interpersonal skills, with the ability to interact effectively with both technical and non-technical stakeholders
Demonstrated success in building and optimizing customer onboarding frameworks, KPIs, and playbooks
Problem-solving mindset and the ability to think strategically while also being detail-oriented
Familiarity with software development methodologies and best practices
Proficiency in relevant software tools and platforms used for project management, communication, and documentation
Company
MaintainX
MaintainX provides a CMMS/EAM platform that streamlines maintenance, work orders, and asset management for industrial and frontline teams.
501-1000 employees
H1B Sponsorship
MaintainX has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (1)
2023 (1)
2022 (1)
Funding
Current Stage
Late StageTotal Funding
$253.8MKey Investors
Bessemer Venture PartnersBain Capital Ventures
2025-07-09Series D· $150M
2023-12-06Series C· $50M
2021-06-09Series B· $39M
Leadership Team
Chris Turlica
CEO & Founder
Hugo Dozois-Caouette
CTO & Co-Founder
Recent News
2025-12-08
Washington Technology
2025-11-23
Company data provided by crunchbase