Chase · 2 months ago
Product Delivery Team Manager - Business Rules Management Post Charge Off
880 Powder Mill Rd, Wilmington, DE, 19803, US
Full-time
Onsite
Senior Level
5+ years expChase is a leading financial services firm, and they are seeking a Product Delivery Manager in Business Rules Management Post Charge Off. The role involves enhancing and optimizing product delivery processes, leading a team, and fostering a culture of continuous improvement while ensuring compliance and operational efficiency.
BankingFinancial Services
Responsibilities
Leads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination
Leads the completion of change management activities across functional partners and ensures adherence to the firm’s risk, controls, compliance, and regulatory requirements
Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners
Set and communicate a clear vision and measurable goals for the business rules team, ensuring alignment with organizational objectives and holding team members accountable for achieving results
Lead and mentor a team of analysts, fostering a culture of accountability, continuous improvement, and high performance through regular coaching, feedback, and development plans
Serve as a recognized Subject Matter Expert (SME) on business rules strategies and processes, providing thought leadership and expert guidance on best practices
Facilitate agile practices by leading scrum teams, managing JIRA boards, and ensuring effective sprint planning, execution, and delivery of business rules solutions
Generate new sources of work for the team by engaging process owners and business partners to identify opportunities for enhancement and seeking internal process improvements to expand the team’s impact and value
Guide the team in designing, implementing, and optimizing complex business rules solutions using platforms such as Camunda, CACS, and mainframe applications, drawing on extensive technical and managerial experience
Model emotional intelligence and integrity, creating a safe environment for open feedback, managing change positively, and supporting team resiliency and growth
Qualification
Required
5+ years of experience or equivalent expertise in product delivery or a relevant domain area
Demonstrated ability to execute operational management and change readiness activities
Strong understanding of delivery and a proven track record of implementing continuous improvement processes
Experience in product or platform-wide release management, in addition to deployment processes and strategies
Bachelor's degree in a STEM field, Engineering, Business Systems Analysis or a finance related field
5+ years of people management experience leading teams of professionals responsible for complex business process design and continuous improvement initiatives, possibly within financial services or credit card/collections environments
Demonstrated success in managing and developing high-performing teams, with a proven ability to set clear goals, drive accountability, and deliver results in complex, multi-system environments
Superior analytical and logical thinking skills, with a continuous improvement mindset and the ability to translate complex concepts into actionable strategies
Outstanding interpersonal, verbal, and written communication skills, with the ability to succinctly communicate complex concepts and influence stakeholders at all organizational levels
Creative problem solver; ability to champion change and influence people to adopt new ways of performing work; ability to learn rapidly and apply new knowledge to drive business impact
Proven track record of extreme ownership—takes full responsibility for team and project outcomes
Preferred
Proficient knowledge of the product development life cycle, design, and data analytics
Expert level rule/workflow authoring experience using Camunda, IBM Operational Decision Manager software (ODM), CGI CACS, Camunda
Working knowledge of SQL or another programming language (e.g., Java, Python, R)
Knowledge of Agile development and use of an Agile software such as (Jira/Azure DevOps)
Prior management experience leading a team of analysts across geographically disperse and remote teams
Company
Chase
Chase provides broad range of financial services. It is a sub-organization of JP Morgan Chase.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Mike McDonnell
Managing Director, Head of Chase Travel Platform Product
Nicole Sanchez
Managing Director, Consumer Bank, GM and Product Executive, Growth Financial Products
Recent News
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