Softgic · 2 months ago
Salesforce Integrator and Support Specialist
United States
Full-time
Remote
Mid Level
$2,500/mo - $2,500/mo
4+ years expSoftgic is a technology company that focuses on creating solutions to make life easier through technology. They are seeking a Salesforce Integrator and Support Specialist who will design and maintain integrations between Salesforce and third-party applications, provide user support, and collaborate with teams to enhance Salesforce solutions.
Information TechnologyService IndustrySoftware
Responsibilities
Design, implement, and maintain integrations between Salesforce and third-party applications (e.g., ERP, marketing automation, and customer support systems)
Provide day-to-day Salesforce user support, including troubleshooting, issue resolution, and system enhancements
Collaborate with cross-functional teams to gather requirements and translate them into scalable Salesforce solutions
Monitor system performance, proactively identify issues, and recommend improvements
Manage data imports, exports, and cleansing to maintain data integrity
Create and maintain comprehensive documentation for configurations, processes, and user guides
Assist in testing and deploying new Salesforce features, updates, and integrations
Conduct end-user training sessions and provide ongoing support to ensure effective system use and adoption
Communicate with internal teams to align Salesforce operations with business needs
Qualification
Required
Bachelor's degree in Information Systems, Computer Science, Business Administration, or related field
3–5 years of hands-on experience working with Salesforce, including integrations and support
Strong understanding of Salesforce architecture, APIs, and data models
Experience with integration tools such as Zapier, MuleSoft, Workato, or similar platforms
Proficiency in Salesforce administration (user setup, profiles, roles, workflows, reports, dashboards)
Excellent problem-solving skills, attention to detail, and ability to manage multiple tasks
Strong communication and interpersonal skills with a collaborative mindset
Preferred
Salesforce certifications (Administrator, Platform App Builder, Integration Architecture Designer) are a plus
Company
Softgic
We are a young and growing company, with operations in Medellin and Bogota, focused on the generation of technological solutions in synergy with our customers and our team so that these solutions add value within their organizations and their business processes.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase