SoFi · 1 week ago
Quality Assurance Analyst, Reporting and Analytics
Cottonwood Heights, UT
Full-time
Hybrid
Mid Level
$58K/yr - $108K/yrSoFi is a next-generation financial services company and national bank focused on changing the way people interact with personal finance. The Quality Assurance Analyst will work cross-functionally to ensure adherence to policies and compliance expectations while analyzing data and recommending action plans to improve performance.
CreditCredit CardsFinancial ServicesFinTechLendingWealth Management
Responsibilities
Oversee quality assurance testing, including organizing and delivering monthly analysis data to senior leadership across various business units
Support and maintain quality assurance evaluation forms, documents, and Standard Operating Procedures
Analyze and understand root causes of poor member experience and partner across the organization to drive change
Proactively identify risks and opportunities within each business unit, addressing and/or escalating issues to stakeholders and business unit leaders
Understand and interpret processes within each SoFi product to recommend appropriate control points to ensure safety and soundness of functionality
Develop and implement strategy for evaluation, including the following focus areas: testing methodology, standard operating procedures, and frequency of testing (e.g., random and targeted testing on an as-needed basis)
Partner with PMO and Engineering on automation and enhancements to processes
Assess project risks, identify contingency actions, and develop/manage a risk plan
Communicate ongoing evaluation and project performance with key stakeholders and business leadership
Establish and maintain an effective feedback loop with stakeholders and business unit leaders
Maintain an awareness of and act in accordance with team goals and business unit policies
Support special projects and seek efficiencies within QA processes
QA production support when necessary
Qualification
Required
Must have previous SoFi QA, Home Loans, Review, MET or Money experience
Self-motivated and able to work independently applying analytical skills required to manage reviewing tasks
Strong understanding of lending and financial services, including operations and compliance
Understanding of statistical and targeted loan sampling concepts
Good communication skills
Ability to work independently, self-motivated
Ability to work and accomplish goals with minimal supervision
Ability to multi-task and manage competing priorities
Must be detail oriented with an ability to work in a fast-paced environment
Proficient with Microsoft Office Suite (Word, Excel, PowerPoint)
Benefits
This role may also be eligible for a bonus and/or long term incentives.
All roles are eligible for competitive benefits.
Company
SoFi
SoFi is a finance company that offers a range of lending and wealth management services.
Founded in 2011
1001-5000 employees
H1B Sponsorship
SoFi has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (213)
2024 (117)
2023 (131)
2022 (118)
2021 (81)
2020 (42)
Funding
Current Stage
Public CompanyTotal Funding
$12.25BKey Investors
Fortress Investment GroupPGIMQatar Investment Authority
2025-12-04Post Ipo Equity· $1.5B
2025-07-29Post Ipo Equity· $1.5B
2025-04-17Post Ipo Debt· $3.2B
Leadership Team
Anthony Noto
CEO
Jeremy Rishel
Chief Technology Officer
Recent News
Business Wire
2026-01-07
2026-01-06
dcm.com
2025-12-31
Company data provided by crunchbase