Apply on Employer Site

Communication Service for the Deaf (CSD) · 2 months ago

Adult Program Coordinator, CSD Works (Reno)

United States

Full-time

Remote

Entry, Mid Level

2+ years exp

Communication Service for the Deaf (CSD) is dedicated to supporting adults with disabilities in accessing essential services. The Adult Program Coordinator leads initiatives to promote self-advocacy and holistic well-being through case management, community partnerships, and workshops.

CharityNon Profit

Responsibilities

Conduct participant intakes, needs assessments, and individualized goal planning to identify barriers and service needs

Provide referrals and coordinate access to employment, healthcare, housing, and social services

Offer ongoing case management and follow-up to ensure continuity and success of participant support

Address participant concerns using empathy, active listening, and cultural humility

Maintain accurate case notes, documentation, and data in alignment with program and compliance requirements

Facilitate workshops on independent living, financial literacy, employment readiness, and self-advocacy

Develop and adapt accessible educational materials that meet the diverse needs of adult learners

Support participants in connecting to vocational training, job development, and skill-building opportunities

Gather and incorporate participant feedback to enhance workshop relevance and effectiveness

Build and maintain relationships with local service providers, employers, and community organizations

Collaborate with agencies and stakeholders to improve access and coordination of services for adults with disabilities

Represent CSD Works and the Access to Services Program at community events, meetings, and outreach activities

Support efforts to strengthen public awareness and promote equitable access to resources statewide

Track participant outcomes, service utilization, and progress toward goals

Assist in implementing evaluation tools and gathering data for program reports and funding compliance

Identify trends, gaps, and challenges in service delivery and recommend improvements

Contribute to quarterly and annual reports by summarizing activities, outcomes, and success stories

Maintain required certifications and trainings (e.g., FERPA, HIPAA, Mandated Reporter) as directed by the Program Manager

Follow organizational policies and funding guidelines to ensure all program activities meet compliance standards

Safeguard participant confidentiality and adhere to ethical standards in all service coordination

Support implementation of risk management procedures and report any compliance or safety concerns

Perform other duties as assigned to support program operations and organizational goals

Qualification

Program coordinationCase managementAmerican Sign LanguageWorkshop facilitationData collection toolsCommunity engagementCultural competencyInclusive materials developmentOrganizational skillsInterpersonal skillsCommunication skillsTime management

Required

Knowledge of adult learning principles, independent living, and community resource systems

Understanding of program coordination, case management, and service delivery processes

Strong organizational and time management skills with the ability to manage multiple priorities and meet deadlines

Skilled in maintaining accurate program documentation, tracking data, and assisting with evaluation activities

Ability to work collaboratively with service providers, agencies, and community organizations

Strong interpersonal and communication skills, including public speaking and presentation delivery

Competency in developing accessible and inclusive materials for adult participants

Working knowledge of data collection and reporting tools to support program evaluation and continuous improvement

Demonstrated cultural and linguistic competency when working with diverse populations, including Deaf, DeafBlind, and Hard of Hearing adults

Commitment to modeling CSD's mission, values, and commitment to equity, inclusion, and community empowerment

Bachelor's degree in Human Services, Social Work, Rehabilitation Counseling, Education, or a related field; equivalent professional experience may be considered

Minimum 2–3 years of experience in program coordination, case management, or direct services with adults

Ability to communicate effectively in American Sign Language (ASL) required or willingness to achieve ASL proficiency within the first year of employment

Preferred

Experience facilitating workshops or community-based trainings preferred

Experience working with Deaf, Hard of Hearing, DeafBlind, or Disabled adults strongly preferred

Proficiency with Microsoft Office Suite and collaboration tools (Teams, SharePoint, Planner, etc.); experience with learning or case management systems