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University Hospitals · 2 months ago

Senior Provider Administrative Assistant, Surgery

Cleveland, OH

Full-time

Onsite

Mid, Senior Level

3+ years exp

University Hospitals is seeking a Senior Provider Administrative Assistant to provide primary administrative support to assigned providers. The role involves coordinating clinical and nonclinical activities, ensuring patient financial clearance, and providing training and support to other secretaries.

Clinical TrialsHealth CareHospitalMedical

Responsibilities

The Provider Secretary will be the primary administrative support to assigned providers

Assesses customer’s needs, meets quality standard for services and evaluates customer satisfaction

Demonstrates excellent communication skills. Provides quality customer service by answering and making telephone calls

Coordinates various clinical and nonclinical administrative activities of provider’s including schedules, lab coats, id badge, etc

Schedules office visits, surgical procedures and ancillary testing according to practice/organization guidelines

Ensure completion and/or coordination of activities related to patient financial clearance prior to service being rendered including insurance eligibility, medical necessity, and prior authorization activities

Ensures materials are provided for meetings/interviews as necessary in a timely manner and follow up is completed as assigned

Handles a variety of administrative issues with regard to phone calls, always following through to assure all request/complaints/communications are handled in the manner appropriate

Types, transcribes and process correspondence, documents, grant papers and publications

Coordinates timely submission of grant papers and publications

Completes correspondence &/or administrative paperwork

Performs advanced tasks for department (i.e. denial management, SSI, iprocurement, etc… Takes all dictations for letters of recommendation for medical students, residents, fellows, attending staff and past colleagues

Provides training to newly hired secretaries and provides additional support for current secretaries as needed

Provide clinical support to various onsite locations as needed

Supports the onboarding process of new providers to the department/division

Performs general office duties and provides back up support for other staff as needed

Performs other duties as assigned

Complies with all policies and standards

Qualification

Medical terminologyCustomer service experienceMicrosoft Office SuiteVerbalProblem solving abilityOrganizational skillsWritten communicationWindows environmentOffice equipment knowledgeMulti-tasking ability

Required

High School Equivalent / GED (Required)

3+ years secretarial experience (preferably with at least 1 year previous administrative/secretarial support of a provider or provider practice) (Required)

Experience with demonstrated problem solving ability (Required)

Medical terminology (Required proficiency)

Proven ability to successfully manage multiple tasks simultaneously (Required proficiency)

Computer skills in a Windows environment (Required proficiency)

Demonstrate proficient verbal and written communication skills (Required proficiency)

Ability to organize and prioritize workload to achieve expected outcomes (Required proficiency)

Intermediate knowledge of office equipment (Required proficiency)

Intermediate computer skills in Windows environment (Required proficiency)

Excellent verbal & written communication skills (Required proficiency)

Experience in customer service environment (Required proficiency)

Excellent Organizational skills (Required proficiency)

Excel, PowerPoint, Microsoft Word and Outlook, Google documents and teams (Required proficiency)