ESET · 2 months ago
Consumer Support Specialist
San Diego
Full-time
Onsite
Entry Level
3+ years expESET is a cybersecurity company seeking a Consumer Support Specialist to provide technical and non-technical support for their consumer products. The role involves collaborating with sales and technical support teams to ensure customer satisfaction and maintaining in-depth knowledge of at least one product.
SecuritySoftware
Responsibilities
Provide technical support to customers for ESET consumer products
Provide non-technical support to customers, partners and resellers about products, bundles and ESET platforms
Provide support to customers, partners and resellers during the ordering process
Gather relevant information based on requests from higher level support and implemented processes
Qualify and escalate undocumented issues to next level support teams according to defined processes and procedures
Keep up to date knowledge of existing products and their components, along with the tools, processes, and procedures relevant to the team
Develop and maintain in-depth expertise in at least one product, providing advanced troubleshooting and support as needed
Perform scheduled callbacks to customers and stakeholders and respond to their basic requests in accordance with the defined procedures
Carry out other work according to the instructions of a managing employee in accordance with the activity of the department and the company
Qualification
Required
Successfully completed commercial or IT-oriented education
optimal education-high school
3 years of work experience is optimum
3 months on the job training
Enhanced IT skills in supporting current operating systems and office applications
Enhanced knowledge about sales related processes and cases
Enhanced knowledge about call handling flow and support ticket flow in CRM system
English B2
Very good communication competence
Benefits
Cigna Medical Plan
Cigna Dental Plan
EyeMed Vision Plan
Reliance Standard Life Insurance
Reliance Standard Long Term Disability Plan
HealthJoy Employee Assistance Program
Cigna Supplemental Insurance
Lifestyle Spending Account
Bi-Weekly Mediation Series
On-site Gym and shower facilities
Volunteer Day off
Paid Time off
Tuition Reimbursement
Birthing Parent Match
Pet Insurance
Recreational Zone
Coffee & Snacks
Parking Benefit
Benefit Hub - Discounts on travel, cars, electronics, etc…
401(k) retirement savings
ESET's Charitable Contributions Program
Referral Program
Company
ESET
ESET provides cybersecurity solutions to protect users from digital threats.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Convergence Partners
2017-11-09Private Equity
Leadership Team
Andrew J. Lee
Chief Executive Officer, North America
Richard Marko
CEO
Recent News
2025-12-19
Company data provided by crunchbase