Phoenix Contact USA · 3 days ago
CRM Developer- Salesforce
Middletown, Pennsylvania (Hybrid)
Full-time
Hybrid
Mid Level
3+ years expPhoenix Contact is a global/regional IT company seeking a CRM Developer for Salesforce solutions. The role involves designing, developing, and maintaining Salesforce applications while performing business systems analysis to align technology with business goals.
Industrial Automation
Responsibilities
Work as part of a global IT team to perform set-ups/configuration and development within CRM related software including Salesforce
Work together with local and corporate Architects to design new functionality within the CRM system
Design, develop, test, deploy and support Salesforce functionality enhancements and solutions utilizing Apex
Maintain and enhance existing Salesforce applications and configurations
Develop and execute system testing; create use cases, develop and execute test plans
Coordinate and manage, working with data integration teams, interfaces for the Salesforce platform and related applications
Document, govern, and maintain the Salesforce data model to align data structures with business services
Ensure data integrity and implement security best practices
Translate business needs into functional and technical specifications
Provide thought leadership, technical expertise, and effectively supervise external partners when necessary
Perform application version updates, including the coordination and testing of updates from our corporate headquarters and external vendors
Provide CRM technical support by:
Coordinating and developing user and technical support documentation
Providing post-implementation process and technical support
Working with vendor organizations for support and problem resolution, as required
Assist in resolution of Level 3 incidents for application and systems support
Perform project management as required for business process improvement projects
Communicate project status regularly with project teams and end users
Coordinate efforts to ensure optimum system resources and capacity are available for efficient application operation and high availability
Work with international cross-functional teams, including regional and global team members
Conveys information clearly in conversation and/or writing
Develops, maintains, and strengthens relationships with others inside or outside of the organization, locally and globally, who can provide information, assistance and support
Identifies the information needed to clarify a situation, seeking that information from appropriate sources, and using skillful questioning to draw out the information when others are reluctant to disclose it
Approaches a problem by using a logical, systematic, sequential approach
Demonstrates knowledge and skill in technical areas
Demonstrates initiative by understanding what actions need to be taken and completes these tasks while seeking the perspective of others as required
Demonstrates an honest and forthright presence by taking responsibility for own mistakes, and by doing what he/she commits to doing
Works as a team player to make a difference within the business and expresses gratitude and appreciation to others who have provided information, assistance or support
Readily handles change through taking advantage of lifelong learning opportunities and being open minded and curious in the face of new challenges
Qualification
Required
Bachelor's Degree in CIS/BIS and 3-years' experience, or Associate Degree and 5-years' experience with Salesforce development utilizing Apex
Prior hands-on Salesforce CRM experience required
Integrating and interfacing systems experience is required
Strong project management skills are required
Knowledge of relational database systems and experience with SQL required
Ability to adjust quickly to rapidly changing priorities is required
Strong communication skills with the ability to work effectively with all company levels and cultures are required
Experience working with and managing vendors is required
The ability to manage projects across technical and functional disciplines is required
The ability to execute assigned project tasks within established schedule is essential
Preferred
Experience working on global/international teams
Benefits
Medical, dental, and vision coverage
401k matching
Generous time off package
16 weeks fully paid maternity leave
10 weeks fully paid paternity leave
Life insurance
Short & long-term disability
On-site gym access
Health & wellbeing center
On-site café
Walking trails
Tuition assistance
Company
Phoenix Contact USA
About Phoenix Contact Phoenix Contact is a global market leader based in Germany.
1001-5000 employees
H1B Sponsorship
Phoenix Contact USA has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2023 (4)
2022 (1)
2021 (2)
2020 (5)
Funding
Current Stage
Late StageLeadership Team
David Russo
CFO/Vice President of Finance
Company data provided by crunchbase