Midmark Corporation · 2 months ago
Clinical Solutions Advisor
9987 Carver Road, Blue Ash, OH, 45242, US
Full-time
Onsite
Senior Level
5+ years expMidmark Corporation is seeking a Clinical Solutions Advisor who will serve as the senior clinical authority for escalated customer needs and a clinical expert partner to cross-functional teams. The role involves leading clinical support operations, engaging with customers and teams to resolve clinical challenges, and influencing product development based on clinical insights.
Health CareManufacturingMedical Device
Responsibilities
Lead Tier-2 clinical support operations, ensuring timely resolution of escalated customer issues, and maintaining excellence in clinical performance and satisfaction
Engage strategically with customers, sales teams, and clinical education (virtual and onsite) to assess, troubleshoot, and resolve clinical challenges in real time
Analyze and communicate findings from field engagements, recommending corrective actions and continuous improvement initiatives to Clinical Affairs, Q&R, and Product Development leadership
Collaborate with Sales leadership to provide clinical expertise during pre-sales activities, clarifying clinical workflows, use cases, and solution value
Serve as the primary clinical advisor throughout solution development, influencing design, and commercialization strategies to align with user needs and clinical realities
Define and advocate for clinical requirements including workflow integration, ergonomics, usability, and key quality standards that enhance product effectiveness
Provide clinical oversight and input to verification, validation, usability studies, and evidence or claims development, ensuring alignment with regulatory and quality objectives
Engage and manage relationships with external clinical experts to gather insights that inform innovation, design decisions, and market readiness
Advance Midmark’s clinical thought leadership through authored content, presentations, and active representation at industry events and customer forums
Mentor and empower internal teams, elevating clinical knowledge, cross-functional collaboration, and field readiness to strengthen Midmark’s clinical excellence
Qualification
Required
Registered Nurse (RN) with a BSN
5+ years of clinical experience, ideally in emergency, acute, perioperative, or primary care settings, or an equivalent combination of education and experience
Knowledgeable in medical devices, clinical workflows, ergonomics, and human factors
Excellent presentation and technical writing abilities
Deep understanding of clinical practice, patient care processes, and healthcare environments
Proven ability to build trust, manage relationships, and address complex clinical and operational concerns
Demonstrates strong customer-facing and problem-solving skills, with proven ability in conflict management, complaint resolution, and effective communication across diverse audiences
Familiar with medical technologies, clinical workflows, ergonomics, and human factors
Clear, confident communicator with strong presentation, facilitation, and technical writing skills
Translates clinical insights into product strategy, design requirements, and measurable business value
Excels in cross-functional collaboration to align clinical, commercial, and technical objectives
Thrives in dynamic environments, adjusting priorities and supporting short-notice travel, and field demands
Dedicated to developing internal clinical knowledge and enhancing team capability and performance
Preferred
MSN or Advanced Practice Degree
MBA
Experience authoring clinical content (e.g., blogs, white papers) and representing the organization in professional forums
Company
Midmark Corporation
Midmark Corp manufactures and supplies medical, dental, and animal health products.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Susan Martin
Vice President & Midmark RTLS
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