Quevera · 2 months ago
IT Field Support Specialist
Fort Meade, MD
Part-time
Hybrid
Entry, Mid Level
2+ years expQuevera is a forward-thinking company that fosters innovation and collaboration, seeking an IT Field Support Specialist to join their team. The role involves providing Tier 2 and 3 support for computer workstations and related equipment, conducting site surveys, and ensuring proper hardware installation and maintenance.
ConsultingInformation ServicesInformation TechnologySoftwareSoftware Engineering
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
The Hardware Technician provides Tier 2 and 3 on-site and remote supports for computer workstations, servers, printers, peripherals, and teleconferencing equipment
Conducts sites surveys; assesses and documents current site configuration and user requirements
Analyzes existing requirements and prepares specifications for hardware acquisitions
Develops hardware installation schedules
Prepares drawings documenting configuration changes at each site
Prepares site installation and test reports
Trains site personnel in proper use of hardware
Builds specialized interconnecting cables
Troubleshoot, repair, and test computer workstations, servers, printers, peripherals, and teleconferencing equipment
Install and configure computer workstations, servers, printers, peripherals, and teleconferencing equipment and associated cabling
Maintain government and/or vendor-manufactured fiber optic modems, multiplexer, fiber optic/Ethernet cables & telephone systems
Follow standard operating procedures for the Connectivity Operations Team, including the use of ticketing systems and documentation
Support network upgrade projects or initiatives
Support end-user connectivity needs
Qualification
Required
MUST have a current TS/SCI Polygraph clearance to apply for role
High school/GED and two (2) to four (4) years of experience and Security + Certification
Associate's degree in a technical field and two (2) years of experience or a Bachelors' degree in a technical field
Highly skilled in installing, repairing and troubleshooting computer hardware and peripherals
Well-versed in installing windows, software, applications, antivirus and patches
Demonstrated ability to read and understand technical manuals and schematics
Expertise in Microsoft Office Applications (Word, Excel, PowerPoint and Access)
Able to manage time and priorities effectively
Able to work efficiently with minimal supervision
Proficient in working with end-users remotely
Demonstrated expertise in Microsoft Windows 7 and 10
Familiar with Active Directory security and policies
Excellent analytical and problem solving skills
Must be able to drive company vehicle
Must be available to work an 8 hour shift between the hours of 6am-6pm, as determined by management
MUST be CWIP Compliant - A+, Net+ or Sec+
Must be able to lift up to 50 pounds
Significant lifting, carrying, pushing, and/or pulling; some stooping, kneeling, crouching, and/or crawling; periodic work in tight areas
Benefits
Medical/Dental/Vision (100% Employer Paid Medical Plan)
Short/Long Term Disability (Employer Paid)
Life Insurance (Employer Paid)
Yearly $5,000 towards education/training/certification.
Employer paid Company Vacation Package for you and a guest !
Quevera will match up to 6% towards your 401K and an additional 4% profit sharing!
Company
Quevera
Quevera offers consulting and software engineering services.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Lee Simms
CEO
Bryan Pittinger
Chief Information Officer
Company data provided by crunchbase