Evertune AI · 3 months ago
Senior Customer Success Manager - AI & SEO
New York City
Full-time
Hybrid
Mid, Senior Level
$115K/yr - $140K/yr
4+ years expEvertune is building an AI discovery platform for modern marketers, providing insights into AI behavior for brands. The Senior Customer Success Manager will own and expand relationships with high-value customers and agency partners, focusing on onboarding, adoption, renewal, and revenue expansion.
AnalyticsArtificial Intelligence (AI)Business IntelligenceContent MarketingEnterprise SoftwareSaaS
Responsibilities
Own the full post-sale customer lifecycle: onboarding, adoption, renewal, and account growth
Lead high-touch onboarding experiences that drive time-to-value and platform confidence
Serve as a strategic advisor across client stakeholders – from operators to CMOs – with the credibility to engage senior decision-makers
Identify and execute on upsell and cross-sell opportunities, including product line expansion and multi-team rollouts
Deliver clear, actionable recommendations based on platform insights, client KPIs, and evolving AI/LLM trends
Build lasting, trust-based relationships with senior marketing and agency partners by being deeply attentive, responsive, and proactive
Act as the point person when issues arise – coordinating internally, communicating clearly, and ensuring clients feel heard and supported until resolution
Collaborate closely with product and engineering to translate customer feedback into roadmap impact
Help shape our CS motion and team operations as we scale
Qualification
Required
4–10 years in Customer Success, Account Management, or a similar high-touch, client-facing SaaS role
Proven success owning onboarding, renewals, and revenue expansion – with hands-on experience driving upsell and cross-sell within existing accounts
Strong familiarity with marketers, agencies, or brands as stakeholders including experience managing complex, multi-stakeholder accounts
Executive presence and strong communication skills – comfortable leading calls, aligning on KPIs, and turning product insights into client action
Comfortable operating across multiple accounts and workstreams with a bias for ownership
Based in NYC and available to work in-office 3x/week
Preferred
Experience supporting or selling into holding companies or agency groups
Background in adtech, martech, SEO tools, or content strategy
Familiarity with LLMs or AI search trends
Benefits
Top-tier Medical/Dental/Vision Coverage
HSA/FSA
Generous Paid Time Off
Commuter benefits
Company
Evertune AI
The shift is already here: millions of people are getting brand recommendations from ChatGPT, Claude, and Gemini instead of search engines.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$19MKey Investors
Felicis
2025-08-12Series A· $15M
2024-10-04Seed· $4M
Leadership Team
Brian Stempeck
CEO & Co-Founder
Recent News
Destination CRM
2025-12-18
Company data provided by crunchbase