Paratek Pharmaceuticals · 2 months ago
Senior Manager, Microsoft Cloud Infrastructure and End User Services Delivery
King Of Prussia, Pennsylvania, United States
Full-time
Onsite
Senior Level, Lead/Staff
8+ years expParatek Pharmaceuticals is seeking a highly skilled Senior Manager to oversee IT support operations and manage the Microsoft 365 environment. The role involves operational leadership, technical administration, and ensuring secure IT services across the organization.
BiopharmaBiotechnologyHealth Care
Responsibilities
Lead and mentor the 3rd-party Help Desk team, fostering a culture of accountability, collaboration, continuous improvement, and customer satisfaction
Plan and execute enterprise-wide technology rollouts, ensuring successful adoption and minimal disruption to business operations
Manage ticketing workflows, escalations, and service delivery in line with SLAs and KPIs
Ensure IT operations align with business and compliance requirements (GxP, FDA, or relevant pharma regulations)
Provide escalation support for complex technical and business-critical issues
Administer and optimize Microsoft 365 services (Exchange Online, Teams, SharePoint, OneDrive, Intune, and Azure AD)
Oversee user lifecycle management, licensing, permissions, and access policies
Manage and integrate identity and access management solutions, including Okta and Azure AD
Ensure security, compliance, and governance across Microsoft 365 and identity platforms
Oversee endpoint management, patching, backups, and monitoring (Intune or equivalent tools)
Maintain IT asset inventory (hardware, software, licensing) with accurate lifecycle tracking
Manage vendor and consultant relationships, including contract negotiations and escalations
Ensure compliance with industry regulations, corporate policies, and IT security standards
Support hybrid environments (on-prem Active Directory + Azure AD)
Implement repeatable practices for incident, problem, and change management
Develop and maintain IT documentation, SOPs, and knowledge base
Identify opportunities for automation, process efficiencies, and technology upgrades
Stay current with industry trends, regulatory requirements, and emerging technologies
Track advancements in Microsoft platforms, evaluate opportunities to leverage new features, and champion their implementation to drive
Qualification
Required
8+ years of IT operations, technical support, or O365 administration experience, with at least 2 years in team lead role
Proven experience in the 500+ employee organization and/or IT consulting
Expertise in Microsoft 365 administration (Exchange Online, Teams, SharePoint, OneDrive, Intune, Azure AD)
Hands-on experience with Okta or similar identity and access management solutions
Strong knowledge of IT service management frameworks (ITIL, service delivery metrics, SLA/KPI management)
Excellent leadership, problem-solving, and communication skills
Strong background in endpoint security, mobile device management, and SaaS/cloud adoption
Prior experience leading IT transformation IT projects in consulting or pharmaceutical industries
Emulates Paratek's core values – Passionate, Resourceful, Collaborative, Purposeful
A leader and team player with excellent communication skills
Preferred
Microsoft or security-related certifications (MS-100/101, AZ-104, MD-101, SC-300, or equivalent)
Company
Paratek Pharmaceuticals
Paratek Pharmaceuticals is a biopharmaceutical company that focuses on the development and commercialization of innovative therapies.
201-500 employees
Funding
Current Stage
Public CompanyTotal Funding
$264.1MKey Investors
CBC GroupBiomedical Advanced Research and Development Authority (BARDA)Aisling Capital
2023-06-06Acquired
2021-01-04Post Ipo Debt· $60M
2020-04-01Post Ipo Equity
Leadership Team
Christopher Bostrom
Chief Financial Officer
Evan Loh
President, COO & CMO
Recent News
Paratek Pharmaceuticals, Inc.
2025-10-17
Company data provided by crunchbase