TTEC Digital · 2 weeks ago
Senior CX Technology Solutions Advisor
United States
Full-time
Remote
Senior Level, Lead/Staff
$175K/yr - $225K/yr
8+ years expTTEC Digital is a company that focuses on enhancing customer experiences through employee support and engagement. They are seeking a Senior CX Technology Solutions Advisor to guide clients through the integration of contact center technologies and AI, ensuring transformative value in customer and employee experiences.
AnalyticsArtificial Intelligence (AI)Information Technology
Hiring Manager
John Fennell
Responsibilities
Navigate early pipeline leads and opportunities, particularly for complex, multi-practice pursuits
Help sellers get to the next step on a pursuit: a conversation, workshop, innovation lab, consulting engagement or phase one modernization initiative
Facilitate client discovery workshops or delivery short-term client engagements to understand their current needs, limitations, strengths … and define their path forward, typically with a blend of solution components across CCaaS, AI, CRM, Analytics, Advisory services
Develop roadmaps showing how AI can progressively transform CCaaS implementations
Articulate the business value of the proposed roadmap or scope in clear compelling terms
Create frameworks for measuring and maximizing ROI from combined CCaaS and AI investments
Collaborate with other advisors to provide comprehensive coverage across the technology landscape
Develop winning proposals
Expand our reach to open new opportunities, particularly for our emerging capabilities
Shape pursuit and close strategies … target $2-3m/quarter of influenced revenue
Contribute to the ongoing maturation and differentiation of our go-to-market
In the context of building and advancing pipeline … contribute to TTEC Digital thought leadership in support of the market trends and client needs associated with AI, Hyperscalers, and large enterprise complexities
Qualification
Required
Extensive knowledge of traditional CCaaS platforms (such as Cisco, Genesys, Five9, NICE CXone, Talkdesk, etc.)
Experience with at least one of the Hyperscalers (Amazon, Google, Microsoft), including their strengths/weaknesses in contact center, AI, and CX/EX
Deep understanding of how AI technologies integrate with contact center environments (including conversational AI, predictive analytics, agent assistance tools) and ideally some early experience with agentic
Expertise with related technologies: WFM, QA, dialers, telephony
Proven track record in solutions engineering or pre-sales technical roles for CCaaS/AI solutions
8+ Years of Industry Experience working with Contact Center Technology
5+ Years of Technical Experience with IVA, Generative AI, and Advanced Speech Systems
Experience in managing large multi-site contact center implementations
Strong knowledge of IVA, Speech Engine, Back-end, Reporting, and CTI architecture
Experience designing migration strategies from legacy contact centers to AI-enhanced CCaaS platforms
Strong consultative approach with demonstrated ability to develop practical implementation methodologies
Demonstrated success in articulating the business value of combined CCaaS, CRM, and AI investments
Bachelor's Degree (Master's Degree or MBA is a plus)
Benefits
Medical, dental, vision
Tax-advantaged health care accounts
Financial and income protection benefits
Paid time off (PTO) and wellness time off.
Company
TTEC Digital
TTEC Digital is an IT consulting firm that provides CX strategy, data and analytics, and AI solutions.
1001-5000 employees
H1B Sponsorship
TTEC Digital has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (26)
2024 (18)
2023 (17)
2022 (26)
2021 (12)
2020 (11)
Funding
Current Stage
Late StageLeadership Team
Dave Seybold
Chief Executive Officer
Recent News
2025-11-14
Company data provided by crunchbase