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ViaPath Technologies · 5 hours ago

Administrative Communications Monitor (Entry Level)

Tallahassee, FL

Full-time

Onsite

New Grad, Entry Level

ViaPath Technologies is seeking an Administrative Communications Monitor (Entry Level) to support their client in Tallahassee, FL. The role involves monitoring communications for security threats and documenting findings while utilizing ViaPath's proprietary tools and techniques.

Management Information SystemsTelecommunications

Responsibilities

Leverage ViaPath provided proprietary techniques and strategies to identify calls for monitoring

Operate and leverage tools within ViaPath command to efficiently and effectively monitor specified call volumes

Provide attentive listening to pre-recorded communications between parties for prolonged periods of time

Accurately detect communications indicative of illicit and/or security-threat behavior

Accurately document the content of calls containing communication(s) of interest

Provide timely notification to supervisor and/or customer of all illegal and/or security threat behaviors

Additional tasks and projects as assigned by manager

Qualification

Microsoft Windows OSMicrosoft SuiteVerbal communicationWritten communicationTyping skillsAttention to detailProblem-solving skillsFluency in EnglishFluency in Spanish

Required

Excellent verbal and written communication skills

Proficient in Microsoft Windows OS and Microsoft Suite

Proficient typing/keyboarding skills

Ability to monitor communications for prolonged periods of time while maintaining an extreme attention to detail

Ability to work in a fast-paced environment and meet competing deadlines

Strong problem-solving skills with an interest and ability to conduct analysis and report on findings

Ability to handle confidential information

Fluency (written and verbal) in English is required

Preferred

Fluency (written and verbal) in Spanish is desired

Benefits

Medical, Dental & Vision Insurance – Multiple plan options designed to support a variety of coverage needs.

Health Saving Accounts (HSA) and Flexible Spending Accounts (FSA) – Employer provided contribution to the HSA for eligible medical plans. Healthcare and dependent care spending accounts available.

Flexible Time Off (FTO) – Including vacation and sick time

Company Holidays

Retirement Plan (401(k)) – Traditional and Roth 401(k) options available including employer matching contributions.

Life & Disability Insurance – Company-paid basic life insurance and short-term disability; additional voluntary coverage available.

Employee Assistance Program (EAP) – Free, confidential support for personal, financial, and family matters.

Additional Well-Being Resources – Includes access to Care.com, Calm, Active&Fit, Telavet, LegalShield, and other lifestyle resources and discounted services.