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DRB Homes · 3 hours ago

IT Support Technician I

Durham, NC

Full-time

Onsite

New Grad, Entry Level

DRB Homes is seeking an IT Support Technician I to operate the IT Help Desk and assist end users with technology issues. The role involves managing the Help Desk, maintaining equipment inventory, and providing support for workstations and applications.

Building MaterialReal Estate

Responsibilities

Operate the organization wide Help Desk using provided tools including but not limited to, ticketing system, call queue, and email to provide timely and effective problem resolution for end users

Escalate issues to other resources within the department as needed

Maintain a high level of customer satisfaction

Monitor requests to ensure swift closure; escalate issues to management as needed

Coordinate equipment moves and setup at the division offices and sales communities as approved by IT management

Maintain a detailed inventory of the organization’s computer related equipment

Maintain and repair stock workstations and printers for redeployment

Develop training material and assist users in the proper use of hardware and applications

Assist Systems Administrators with system maintenance and troubleshooting

Must have valid driver license for business travel with auto insurance that meets company policies

Occasional business travel with overnight stay as required by IT Management

This is an onsite position

Other duties as assigned

Qualification

Help Desk OperationsTicketing SystemCustomer SatisfactionAsset ManagementTechnical Support

Required