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Canon USA · 2 weeks ago

Field Service Technician III – Copiers & Printers (Digital Imaging Equipment)

San Jose, CA

Full-time

Onsite

Entry, Mid Level

$24.39/hr - $36.53/hr

2+ years exp

Canon USA is seeking a Field Service Technician III to join their service team. This role involves on-site maintenance, diagnostics, and repair of copiers, printers, and multi-function imaging devices, ensuring high service standards in a customer-driven environment.

Consumer ElectronicsDigital MediaElectronicsHardwareManufacturingPhotographyProductivity Tools

No H1B

U.S. Citizen Only

Responsibilities

Perform routine maintenance and break/fix repair of digital imaging equipment (copiers, printers, MFPs)

Respond quickly and professionally to customer service calls in the field

Maintain accurate service logs and reports, including Field Service Reports and Expense Reports

Report product failure trends and serviceability issues to your manager with proper documentation

Ensure all assigned equipment meets operational performance standards

Represent Canon in a customer-facing role with professionalism and excellent communication skills

Adhere to customer-specific site protocols, which may include COVID-19 or other safety measures

Deliver exceptional service and support in a 24/7 customer-driven environment where uptime matters

Qualification

Field technician experienceElectronics degreeTroubleshooting skillsCustomer service skillsCommunication skills

Required

Typically requires general and/or vocational training plus 2 to 4 years of related experience

An Associate's degree in electronics or electrical engineering capacity from an accredited college or technical school or equivalent experience

Direct experience working as a field technician

The capacity to meet or exceed the minimum performance standards for productive technical quality and customer satisfaction for assigned territory

The ability to travel (valid driver's license and acceptable driving record necessary)

Capable of excelling in a 24/7 environment, while performing shift work and on-call rotations

Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises

Must be able to lift 50 pounds and be active more than 50 percent of the time (walking, standing, stooping/kneeling)

Benefits

Employee referral bonus

Employee discounts

“Dress for Your Day” attire program (casual is welcome, based on your job function)

Volunteer opportunities to give back to our local community

Swag! A Canon welcome kit and official merch you can’t get anywhere else

Medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more.