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Digital Federal Credit Union · 2 weeks ago

Collections Assistant Manager, Full-Time, Hybrid MA

Massachusetts, United States

Full-time

Hybrid

Mid, Senior Level

$79K/yr - $89K/yr

5+ years exp

Digital Federal Credit Union is the largest credit union headquartered in New England, serving over one million members. They are seeking a Collections Assistant Manager to support the Collections Manager and direct ongoing efforts to maintain low delinquency and charge-off ratios while managing daily activities of the collections staff.

BankingFinanceFinancial Services

Comp. & Benefits

No H1B

Responsibilities

Direct daily activities of the Collections Department staff to ensure proper and timely response and handling to all member accounts in non-performing status

Recommend loan workout options to Consumer Loan and Mortgage departments

Identifies, analyzes, and measures portfolio trends, providing regular updates to management

Coordinates and monitors performance of all collections vendors

Participate in monthly meetings with the Consumer Loan Department to review trends in underwriting and collection activity

Work with the Collections Manager and/or Director of Collections to develop an effective department incentive program. Monitor the program and recommend changes when necessary

Review repossessions and remarketing of repossessed collateral, in order to make informed decisions and recommendations for the disposal while limiting the credit union’s exposure

Conduct periodic analysis for mortgage loan to values on delinquent accounts

Manage investor/PMI mortgages in default in order to ensure compliance with policies and regulations

Provide leadership, support, guidance, training and supervision to staff

Participates in all collections related audits and respond to internal audits

Manage escalations from members and provide timely resolutions and/or additional information

Utilize the Collection Package, XP and LoanServ to obtain necessary data and statistics to create reports and/or charts for Collections. Analyze Collections statistical data

Monitor daily department service level and make adjustments as necessary

Keep informed of industry trends for collection practice by reading industry articles

Manage projects related to department’s and organizations strategic, financial, efficiency and operational goals

Fosters a team and call center culture that specializes in people and performance management, coaching and development, and employee engagement to the extent that performance and results are considered best in results, effectiveness, cost efficiency, compliance, and member

Meets with Team Leaders and Quality Assurance specialist to discuss call monitoring results and implement department trainings and recommend changes to training

Conduct brainstorming sessions to encourage efficiency, process innovation ideas in reducing delinquency and charge-off ratios

Participate in and/or facilitate team project and focus groups as assigned by the Dept. Manager

Perform other job-related duties as assigned by Managers(s)