Customer Service Representative (Hiring Immediately) jobs in United States
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MCI · 5 months ago

Customer Service Representative (Hiring Immediately)

positionDallas, TX
timeFull-time
remoteOnsite
seniorityEntry Level
date1+ years exp

MCI is one of the fastest-growing tech-enabled business services companies in the USA, specializing in Customer Experience and Business Process Outsourcing. They are seeking Customer Service Representatives to provide inbound customer support, technical troubleshooting, and back-office processing for various clients while delivering exceptional customer experiences.

Business Information Systems

Responsibilities

Manage inbound calls, chats, and emails with professionalism and empathy
Resolve product, process, and basic technical inquiries while aiming for first-contact resolution
Identify customer needs and offer relevant product or service solutions
Research, troubleshoot, and collaborate with internal teams to resolve issues
Document customer interactions accurately and maintain data confidentiality
Stay updated through ongoing training and knowledge resources
Uphold service standards and meet performance goals in a fast-paced environment

Qualification

Customer serviceTechnical troubleshootingMicrosoft OfficeConflict resolutionEmpathyWritten communicationVerbal communicationProblem-solvingTeam-orientedAdaptability

Required

Must be 18 years or older with a high school diploma or equivalent
Excellent written and verbal communication skills
Strong problem-solving, conflict resolution, and troubleshooting abilities
Ability to type 20+ WPM and navigate multiple systems confidently
Proficiency with Microsoft Office and familiarity with Windows operating systems
Reliable, punctual, and motivated with a strong work ethic
Customer-first mindset: empathetic, patient, and responsive
Ability to multi-task, self-manage, and adapt in a fast-paced setting
Team-oriented with a positive, professional attitude

Preferred

1+ year in customer service, contact center, help desk, technical support, inside sales, or back-office roles
Experience handling government or enterprise accounts
Knowledge of CRM tools or call center systems

Benefits

Paid Training
Paid Time Off
Medical
Dental
Vision
Life Insurance
Retirement
Advancement Opportunity
Flexible Schedules
Daily Contests
Prizes
Casual Dress Code
Regular Raises

Company

MCI

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MCI is a global leader in tech-enabled business services, simplifying contact center outsourcing for brands worldwide.
dateFounded in 2015
location
Iowa City, Iowa, USA
people-size5001-10000 employees
web-link
http://www.mci.world/

Funding

Current Stage
Late Stage
Total Funding
$4.16M
2018-04-09Series Unknown· $4.16M

Leadership Team

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Anthony Marlowe
Founder and Chief Executive Officer
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Recent News

PR Newswire
Market Force Information® Parent MCI Taps FEMA/DHS Veteran Executive Mark Misczak as President; Spins Out Tier-5 AiCX.com Division
2025-11-28
MCI, LC
MCI Taps FEMA/DHS Veteran Executive Mark Misczak as President; Spins Out Tier-5 AiCX.com Division
2025-11-27
Company data provided by crunchbase