First Title & Escrow · 3 months ago
Closing Specialist (National)
United States
Full-time
Remote
Mid Level
3+ years expFirst Title & Escrow is a company focused on facilitating successful real estate transactions. As a Closing Specialist, you will guide clients and borrowers through the settlement process, ensuring all necessary clearances and documentation are in order for a smooth closing experience.
Commercial Real EstateReal EstateResidential
Responsibilities
Thoroughly review title commitments to confirm accuracy of vesting and coordinate with title examiners, processors, lenders, and outside parties to obtain necessary clearances, updates, or endorsements to ensure the file is fully cleared and ready for settlement
Scheduling: Assign a preferred notary to the signing appointment and provide the customer with direct contact to the notary professional
CD/Settlement Statement: Prepare the CD/Settlement Statement in accordance with the lender’s terms and conditions, confirming title and recording fees are accurately reflected
Confirm status of taxes and any payoffs required at closing
Quality Control: Ensure the Lender’s package is correct, deliver closing package to notary via secure portal
Pre-Closing Call: Conduct a Pre-Closing call to the notary and customer to confirm appointment and answer any questions
Confirm closing: Confirm closing appointment
Review: Review signed closing package and partner with the notary for any corrections
Ensure timely disbursement
Communication: Serve as the primary point of contact for closing inquiries, facilitating clear and professional communication between clients and the borrower
Process emails and respond to all incoming requests in a timely manner
Continuous Improvement: Identify opportunities for process improvements to enhance efficiency and service
Maintain detailed and up-to-date records in the closing production system, documenting all actions and communications
Escalate complex issues to management or for resolution guidance
Consistently meet established service level agreements (SLAs), quality standards, and internal performance metrics
Assist with closing production improvements and participate in training new specialists as needed
Other duties as assigned. Occasional overtime may be required to meet deadlines or close transactions
Qualification
Required
3+ years of experience in a closing role, preferably in a multi-state or national setting
Strong knowledge of closing process and requirements for a complete closing for each product, by state
Excellent attention to detail, analytical, and problem-solving skills
Strong verbal and written communication abilities
Ability to work independently in a fast-paced, deadline-driven environment
Team Player: Positive attitude and strong sense of customer service and collaboration
Preferred
Experience with Resware, closing production software is a plus
Company
First Title & Escrow
First Title & Escrow is a national title company, a leader and pioneer in their industry.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
Turk & Co
2024-12-05Corporate Round
Leadership Team
Stephen Papermaster
President
Recent News
2024-12-05
Company data provided by crunchbase