Roku · 2 weeks ago
Senior Manager, AV Technical Support
Austin, TX
Full-time
Hybrid
Senior Level, Lead/Staff
10+ years expRoku is the #1 TV streaming platform in the U.S., Canada, and Mexico, aiming to power every television in the world. As the Senior Manager, AV & Events Technology, you will develop strategy, lead a high-performing global team, and oversee service delivery for in-room AV, live streaming, and executive-level productions.
AdvertisingAdvertising PlatformsConsumer ElectronicsDigital EntertainmentDigital MediaHardwareMedia and EntertainmentSoftwareVideo Streaming
Responsibilities
Set the multi-year AV & Events strategy and roadmap across conference rooms, executive spaces, studios, and internal event production, balancing reliability, innovation, accessibility, and total cost of ownership
Own service delivery and SLAs for conference room uptime, incident response, live streaming/recording, and large internal events (e.g., all hands, town halls), with playbooks, rehearsals, on call, and post mortems
Lead and develop a global team of AV engineers, technicians, and event producers; hire, coach, set goals, and build career paths and succession plans
Standardize room and control platforms (endpoints, codecs, DSP, control stacks) and partner with IT/Network on QoS, monitoring, alerting, and capacity planning
Deliver executive-grade productions with broadcast-quality audio, video, lighting, graphics, and redundancy; coordinate run of show with Communications and executive staff
Run the portfolio like a business: own budgets and forecasts, vendor strategy and SOWs, asset lifecycle, utilization, and ROI; evaluate in-house vs. partner tradeoffs
Establish operational excellence: SOPs, commissioning/acceptance for new rooms, maintenance schedules, asset tracking, change control, and problem management
Drive hybrid event innovation: interactive Q&A, live captioning/translation, VOD, and engagement analytics; ensure accessibility standards and inclusive practices
Partner on buildouts and renovations with Workplace Services/Facilities and design partners; define AV specifications, review design submittals, and lead testing/commissioning to acceptance
Report outcomes and insights through dashboards and executive updates; use operational data to improve experience, reliability, and efficiency
Qualification
Required
10+ years in AV/event production, including 5+ years leading teams in enterprise, broadcast, agency, or higher ed environments; proven delivery of high-visibility executive events
Deep technical fluency in audio, video, lighting, control systems, room standards, streaming workflows, and hybrid platforms; able to direct troubleshooting and set standards
Program leadership across portfolio planning, budget ownership, vendor management, SOWs, and cross-functional stakeholder alignment
Operational rigor with SLAs, incident and problem management, change control, and a continuous improvement culture
Executive presence and crisp communication; calm under pressure with a customer experience mindset
Bachelor's degree in Computer Science, Information Systems, Engineering, or related field (or equivalent experience)
AVIXA CTS (CTSD a plus) and project/program credentials (e.g., PMP/ITIL)
Benefits
Global access to mental health and financial wellness support and resources
Healthcare (medical, dental, and vision)
Life
Accident
Disability
Commuter
Retirement options (401(k)/pension)
Time off work for vacation and other personal reasons
Company
Roku
Roku develops video streaming devices that provide users access to Internet-streamed video or audio services.
1001-5000 employees
H1B Sponsorship
Roku has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (120)
2024 (166)
2023 (81)
2022 (279)
2021 (195)
2020 (107)
Funding
Current Stage
Public CompanyTotal Funding
$212.01MKey Investors
News CorpFidelityGlobespan Capital Partners
2017-09-28IPO
2015-11-09Series H· $45.5M
2015-11-01Secondary Market
Leadership Team
Preston Smalley
VP of Viewer Product
T
Thomas Dodson
Vice President of Platform Operations
Recent News
2026-01-08
Company data provided by crunchbase