Acro Service Corp · 11 hours ago
Program Manager
LA Metro Area
Full-time
Hybrid
Senior Level, Lead/Staff
$70K/yr - $80K/yr
8+ years expAcro Service Corp is seeking a Program Manager to lead and manage the Program Management Office. This role involves ensuring successful program operation, compliance with contractual requirements, and managing vendor performance while maintaining high levels of customer satisfaction.
ConsultingInformation TechnologyStaffing Agency
Responsibilities
Facilitate the timely fulfillment of all client requisitions for talent
Assist client using managers in the accurate and complete preparation of the requisition, as needed
Clarify the job duties and qualifications with client using managers if unclear to ensure fully qualified candidates are identified and submitted by the supplier network
Facilitate virtual meetings with client using managers and the suppliers to enable firsthand transfer of job qualifications and duties, as needed, particularly for hard-to-find skillsets
Act as first primary/main point of contact for all issues regarding the program and as the liaison between the client and Acro regarding day to day operation of the program
Ensure high levels of customer satisfaction with Acro and the program. Be highly responsive to client needs and requests. Engage Acro corporate support resources as needed to resolve issues in a timely manner
Identify and surface opportunities within the client organization for program expansion into new locations, labor categories, services, etc., that will increase spend through the program and/or additional revenue and business opportunities for Acro
Participate in quarterly associate vendor evaluation meetings, manage spot audits of associate vendor compliance, and other duties as assigned
Prepare for and lead quarterly business review meetings with client stakeholders
Ensure the program meets or exceeds all program SLA requirements. Manage the reporting of monthly SLA and KBI achievement. Initiate corrective actions as needed if program improvement opportunities are identified
Ensure timely and effective identification, response and resolution of all program issues including contract employee issues, time capture and approval issues, conduct regular meetings and training, co-employment and risk mitigation awareness
Ensure that PMO tasks and responsibilities are effectively distributed among the PMO team members and that tasks and assignments are clearly understood and completed in a professional and timely manner including but not limited to:
Ensure the accuracy and completeness of the data entered into XRM for all personnel requisitions
Ensure the quality of candidates presented to the client through the system
Ensure that all required pre hire and new hire paperwork and actions required by the associate vendor network are completed in a timely manner and are in compliance with the program guidelines
Coordinate with Acro Supplier Relations Manager to assure that program suppliers are motivated to provide the highest quality applicants in a timely manner and at a competitive rate and are properly trained in the XRM System, and maintain communication with the associate vendor network regarding the program, overall performance and other subjects as required
Full-desk coverage for various duties and responsibilities of the PMO team as required. Tasks include, but are not limited to:
Work within Vendor Management Systems (VMS), including Acro’s own XRM System, reviewing customer requisitions, supplier submitted resumes and onboarding documents to ensure compliance
Train and assist using managers on all aspects of the VMS, including how to create a requisition, review submittals (resumes), schedule interviews and select a candidate for an assignment
Train and assist suppliers on all aspects of the VMS, including how to submit resumes, respond to interview requests, download worker time and other standard staffing/recruitment operating procedures
Qualification
Required
Bachelors degree in Business Administration, Human Resources, or other related field
At least eight (8) years' experience in a client facing role in the staffing industry with at least five (5) years as a program manager of an MSP
Experience in the Information Technology MSP space
Proficiency in the use of Microsoft Word and Microsoft Excel and PowerPoint
Ability to effectively develop good relationships with associate vendors, customers, employees, and managers
Ability to communicate with all levels of employee's and client staff and handle all aspects of a large customer base
Ability to respond effectively to employees, customers, and the associate vendor network with excellent customer service skills to produce positive outcomes
Superior written and verbal communication skills
Must have an understanding of the candidate recruitment process and resume evaluation for IT job postings
Ability to create reports for client review
Ability to multi-task and prioritize work, and delegate as appropriate, and manage to completion
Preferred
Prior experience working as a recruiter for temporary labor in technical, professional and/or light industrial sectors
Prior experience in a sales or sales support role
Company
Acro Service Corp
With singular global reach and agility, Acro Service Corporation offers you a unique integrated approach to staffing and consulting solutions.
1001-5000 employees
H1B Sponsorship
Acro Service Corp has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (24)
2023 (11)
2022 (11)
2021 (12)
2020 (19)
Funding
Current Stage
Late StageLeadership Team
Chris Ehrhart, CCWP
VP - Global Supplier Partnerships
Staci Dodson Beurer SPHR, SHRM-SCP, CSP
Chief People Officer (VP, HR)
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