Greif · 9 hours ago
Customer Service Representative
Kernersville, NC
Full-time
Onsite
Mid Level
$23.80/hr - $40.53/hr
4+ years expGreif is a global leader in performance packaging, committed to legendary customer service and operational excellence. They are seeking a Customer Service Representative to respond to customer inquiries, provide problem resolution, and maintain customer accounts while ensuring satisfaction with products and services.
IndustrialManufacturing
Responsibilities
Interacts with customers via telephone, email, online chat, or in person to provide top level support and advance information on products or services
Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments
Communicates pricing, shipping dates and appropriate order information to customer to ensure order fulfillment and satisfaction
Contacts customers to respond to advanced inquiries or to notify them of claim investigation results or any planned adjustments
Collects and enters orders for new or additional products or services
Supports inside and outside sales
Updates and maintains files, including data entry
Fields second level escalated and advanced customer problems and needs; when the issue is beyond the coordinator’s knowledge, forwards to the assigned specialist or other appropriate colleagues
Trains new Customer Service Coordinators
Performs other duties as assigned
Qualification
Required
Typically possesses a high school diploma and 4-5 years of experience
Exceptional skills in verbal and written communications
In-depth knowledge of product
Proficient computer skills with the ability to learn new software
Solid knowledge of basic office equipment (i.e. copiers, fax machines, calculators, etc.)
Excellent organization and data entry skills
Good attention to detail
Self-starter that can work with minimal supervision
Benefits
Medical
Dental
Paid time off
Other competitive benefits
Company
Greif
Greif is an industrial packaging products and services.
10001+ employees
H1B Sponsorship
Greif has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2023 (1)
2022 (4)
2021 (2)
2020 (13)
Funding
Current Stage
Public CompanyTotal Funding
unknown1996-03-08IPO
Leadership Team
Ole Rosgaard
President & CEO
Dennis Hoffman
Senior Vice President, General Counsel and Secretary
Recent News
2025-12-17
MarketScreener
2025-12-09
MarketScreener
2025-12-05
Company data provided by crunchbase