Huge ยท 1 week ago
Associate Director, AI Content Strategy
United States
Full-time
Remote
Senior Level, Lead/Staff, Director/Executive
$135K/yr - $153K/yr
8+ years expHuge is a design and technology company seeking an Associate Director of AI Content Strategy to lead multidisciplinary initiatives that enhance content alignment with business goals and user needs. The role focuses on defining content vision, architecting systems, and leading teams to implement large-scale digital transformation projects.
Management Consulting
Responsibilities
Act as a trusted subject matter expert for our internal teams and client stakeholders
Drive content governance, audits, workflow design, and lifecycle management
Create and evolve information architecture, content models, taxonomy structures, and metadata systems
Develop strategy, including voice & tone frameworks, messaging guidelines, and systemized content patterns
Partner with Experience Design, Product, and Engineering teams to scale content operations and ensure quality across channels
Design and lead conversation strategy for chat, voice, and next-generation agentic experiences
Build dialogue flows, interaction scripts, guardrails, and error-handling pathways
Demonstrate an applied understanding of LLM behavior, prompting, context windows, hallucination risks, and model limitations
Develop golden queries and responses to benchmark quality and ensure safe, consistent outputs
Create AI content pipelines, including frameworks for governance, training data readiness, and human-in-the-loop review
Architect intent taxonomies, entity structures, and conversational knowledge hierarchies
Work directly with engineering and product teams to deploy and optimize experiences across conversational AI platforms (chatbots, voice assistants, agentic systems, etc.)
Qualification
Required
8+ years in content strategy, UX writing, content design, or adjacent strategic roles, with experience in an agency, consulting, or client services environment
Deep expertise in content architecture, metadata strategy, IA, and CMS/content delivery platforms
Experience designing and operationalizing large-scale content systems that enable reuse, localization, and governance
Proven experience in enterprise-scale content systems, governance, and information architecture
Expertise in these foundational areas of content strategy: Content governance, audit, and lifecycle management, Information architecture and content modeling, Editorial strategy and voice/tone frameworks, Taxonomy strategy, Multi-channel content planning
Expertise in these areas of AI & Conversational Design: Conversation strategy, Conversation design and dialogue flow mapping, Understanding of LLM behavior, prompting, and limitations, Experience with conversational AI platforms (chatbots, voice assistants, agentic systems), Golden query/response development and testing, AI content pipeline strategy, Intent taxonomy
Strong communication skills, with the ability to translate complex systems into simple, compelling narratives
Comfort working in fast-paced environments with cross-disciplinary teams
Company
Huge
We are a design and technology company.
1001-5000 employees
H1B Sponsorship
Huge has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (3)
2023 (5)
2022 (8)
2021 (4)
2020 (4)
Funding
Current Stage
Late StageLeadership Team
Mat Baxter
CEO
Brian Fletcher
Global Chief Technology Officer
Company data provided by crunchbase