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RWJBarnabas Health · 6 hours ago

Application Analyst II

Oceanport, NJ

Full-time

Onsite

Mid Level

$91K/yr - $129K/yr

3+ years exp

RWJBarnabas Health is a premier health care destination providing patient-centered, high-quality academic medicine. The Application Analyst II is responsible for supporting the design and build of designated applications, including system configurations, documentation, and customer support activities.

DiabetesHealth CareNeuroscienceOutpatient CareRehabilitation

Responsibilities

The Application Analyst II is the primary support for the assigned application(s). In addition to the duties discussed in the Role Description, the Analyst is responsible for the following:

Executing Application Design and Build:

Designing and building the related application

Working with Operations to optimize the design of the application’s capabilities and workflows

Utilizes external resources for best practice builds and solutions

Performing a thorough review of all Foundation Build and operational requested content and workflows for application

Participating in unit, application, and integrated testing for implementation, upgrade, and enhancement system functionality

Building data fields, screens, templates, and customer-defined functionality, as required

Collaborates with the training team and others to ensure alignment between the proposed training curriculum and the system build

Following build standards and maintaining synchronization between environments in collaboration with environment team

Works with moderate supervision

Acts as a resource for Level 1 analyst

Assists with development of Change Readiness demos and documentation

Application Support:

Providing go-live support for customers on new applications, including functionality

Providing on-call support for application through go-live and post go-live

Representing application in Integrated Area Workgroups

Possesses solid working knowledge of subject matter

Works with customers, informatics on enhancement request requirements

Supporting continuous documentation of system modifications and updates

Shares knowledge and is a resource for Application Analyst I

Validates work performed by newly certified or new work by Application Analyst I

Documentation and Communication:

Maintaining continued ticket communication with customers ongoing and with closing incident, catalog and enhancement tickets Must include details in ticket resolution/closing

Contacting the customer regarding ticket resolution if resolved or unable to fill request

Logging decisions and issues/risks in trackers during build/projects

Supporting application governance needs, including development of business case for decisions

Maintaining version control of workflows, issues/risks log, and decisions tracker

Supervising basic issues and roadblocks, escalating issues as needed

Communicating with supervisors to determine necessary escalations

Presents oral and written communication to project team

Project Management:

Recommending areas for process improvement

Assisting with development of future state materials

Following the process for identification, tracking, resolution and closure of all issues

Following the change control process and any required changes

Collaborates with team members across the department as well as operational staff

Developing test scripts for new systems, complying with version upgrades and system modifications

Qualification

Application configurationSystem build experienceCertification in applicationTest script developmentCustomer support experienceDependabilityResilienceAdaptabilityCritical thinkingInitiativeInterpersonal skillsListeningProblem solving