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TERREPOWER (formerly BBB Industries) · 1 day ago

Sr. IT Technician

Daphne, AL

Full-time

Onsite

Senior Level

5+ years exp

TERREPOWER is a leader in sustainable manufacturing with a focus on extending the life of essential products. The Sr. IT Technician will provide advanced troubleshooting, support, and guidance within the IT environment, ensuring optimal system performance and security compliance.

AutomotiveEnergyManufacturing

H1B Sponsor Likely

Responsibilities

Serves as an escalation point for complex IT issues, providing advanced troubleshooting and resolution

Cross-trains on telephone systems, hardware, and application software within the IT environment

Identifies and recommends hardware and software solutions to meet business and user requirements

Installs, configures, and maintains hardware, peripheral components, and enterprise software

Deploys and manages operating systems, networking components, and enterprise applications

Assists in developing, testing, and implementing software applications for business operations

Monitors system performance, identifies security risks, and ensures compliance with security best practices

Provides technical guidance in analyzing user needs and implementing effective IT solutions

Collaborates with IT leadership on infrastructure projects, including system upgrades and cloud migrations

Supports IT security initiatives, including user access controls, data protection, and vulnerability assessments

Provides phone, in-person, and virtual support to end-users, ensuring a high level of service

Coordinates activities with network services, information systems, and cybersecurity teams

Maintains documentation of IT systems, processes, and configurations

Mentors and supports junior IT technicians, providing training and guidance

Manages and assigns IT service tickets, ensuring timely resolution and adherence to SLAs

Monitors ticket queues, follows up with responsible teams, and escalates issues as needed to ensure SLA compliance

Generates reports on ticket trends, resolution times, and performance metrics to support continuous improvement

Performs other duties as assigned

Qualification

Windows OSActive DirectoryHelp desk supportNetwork InfrastructureMS Office 365CompTIA A+CompTIA Network+CompTIA Security+MCSAMCSECCNACCNPTechnical guidanceLeadershipMentoring

Required

Minimum 5 years of knowledge and experience with Windows OS, Servers (hardware, software), Mac OS/iOS/Android OS Support

Minimum 5 years of working knowledge of Active Directory

Minimum 5 years of experience with help desk support

Minimum 5 years of MS Office 365 productivity suite products (Excel, Word, PowerPoint)

Minimum 5 years of experience with Network Infrastructure

BS in Information Systems, Computer Science or equivalent experience

Preferred

Certifications such as CompTIA A+, Network+, Security+, Microsoft (MCSA, MCSE), or Cisco (CCNA, CCNP) are highly desirable

Experience working in an enterprise IT environment with a focus on security and compliance

Leadership experience, including mentoring junior IT staff and managing IT projects

Benefits

Purpose-Driven Work – Every day, your work will contribute to extending the useful life of essential products, keeping vehicles on the road and critical systems running.

Innovative Mindset – We encourage creative problem-solving and bold ideas to push the boundaries of what is possible.

Global Reach, Local Impact – With operations in North America and Europe, we have a global presence but remain deeply connected to the communities we serve.

Growth & Development – Whether you’re on the production floor, in engineering, or part of our corporate team, we invest in your success through training, mentorship, and career advancement opportunities.

A Culture of Collaboration – Rooted in teamwork and shared values, our employees work together to tackle challenges and drive meaningful change.

Company

TERREPOWER (formerly BBB Industries)

TERREPOWER (formerly BBB Industries) is a global leader in sustainable manufacturing, serving the automotive and industrial markets.

Founded in 1987

Daphne, Alabama, USA

10001+ employees

https://www.terrepower.com

H1B Sponsorship

TERREPOWER (formerly BBB Industries) has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (7)