TierPoint · 4 months ago
Operations Technician II
US-NY-Hawthorne
Full-time
Onsite
Mid Level
$21.01/hr - $31.66/hr
3+ years expTierPoint is a leading provider of technology solutions, and they are seeking an Operations Technician II to support data center operations. The role involves organizing technical tasks, troubleshooting, and providing customer service while managing various operational responsibilities within the data center environment.
Cloud ComputingData CenterInformation ServicesInformation TechnologyIT Infrastructure
Responsibilities
Assemble/build hardware to meet client/service order specifications
Test in-stock hardware to determine functional status
Run diagnostic suites on servers
Assist in the installation, racking, and cabling of equipment
Run, terminate, and test cables
Must be able to implement Method of Procedures (MOP) for equipment maintenance
Assist in customer environment set-up, equipment installation, and equipment moves
Demonstrate proficiency with operations applications, e-mail, IRC, MS Office, etc
Equipment monitoring
Understanding of TCP/IP principles
Power user level experience with at least one Operating System
Provide remote hands and eyes support for customer issues/concerns
Specific knowledge of computer system hardware setup and troubleshooting skills
Advanced ability to inspect and troubleshoot issues in and around electrical, mechanical and life safety equipment and provide incident triage and support
Ability to react to alarms and escalate all issues through escalation procedures
Monitor data center environmental and network systems for alarms and troubleshoot under guidance of Data Center Manager
Provide security oversight and administration based on company standards through security control program, policies, and procedures
Monitory security cameras
Perform routine physical inspections for alarm identification and operational issues based on building and equipment checklists
Continually learn and train on duties and procedures
Follow all safety guidelines and best practices
Proactively manage ticket queue for timely request response and completion
Shipping and Receiving functions
Perform all daily operational tasks
Assist Lead Operations Technician and/or Data Center Manager with other facility related tasks
Provides quality internal and external customer service surrounding the Company values
Other duties as assigned
Qualification
Required
Advanced technical skills and capabilities
Ability to organize technical tasks
Ability to develop a detail-oriented technical problem-solving approach
Ability to identify issues independently and resolve complex issues with little to no supervision
Strong customer service background and experience dealing with customers
Intermediate-level technical tasks
Cabinet prep
Stock handling
Racking servers
Cabling pulling
Troubleshooting
Server provisioning
Alarm monitoring and escalation
Working around HVAC and electrical equipment
Assemble/build hardware to meet client/service order specifications
Test in-stock hardware to determine functional status
Run diagnostic suites on servers
Assist in the installation, racking, and cabling of equipment
Run, terminate, and test cables
Implement Method of Procedures (MOP) for equipment maintenance
Assist in customer environment set-up, equipment installation, and equipment moves
Demonstrate proficiency with operations applications, e-mail, IRC, MS Office, etc
Equipment monitoring
Understanding of TCP/IP principles
Power user level experience with at least one Operating System
Provide remote hands and eyes support for customer issues/concerns
Specific knowledge of computer system hardware setup and troubleshooting skills
Advanced ability to inspect and troubleshoot issues in and around electrical, mechanical and life safety equipment and provide incident triage and support
Ability to react to alarms and escalate all issues through escalation procedures
Monitor data center environmental and network systems for alarms and troubleshoot under guidance of Data Center Manager
Provide security oversight and administration based on company standards through security control program, policies, and procedures
Monitor security cameras
Perform routine physical inspections for alarm identification and operational issues based on building and equipment checklists
Continually learn and train on duties and procedures
Follow all safety guidelines and best practices
Proactively manage ticket queue for timely request response and completion
Shipping and Receiving functions
Perform all daily operational tasks
Assist Lead Operations Technician and/or Data Center Manager with other facility related tasks
Provides quality internal and external customer service surrounding the Company values
Other duties as assigned
Knowledge of TCP/IP, LAN and WAN technology
Previous experience with a ticketing system
Ability to work around high voltage or mechanical equipment to take readings
Demonstrate personal motivation and enthusiasm
Previous customer interaction experience
Ability to distinguish low impact from high impact problems with little direction
Able to understand complex solutions and relay effectively to customers
Experience and knowledge of Windows and Linux based servers
Adequate professional experience and knowledge to perform Job Responsibilities
Excellent verbal, written, and interpersonal skills
Ability to prioritize and organize effectively
Ability to work on multiple projects simultaneously
Ability to work both independently and with others
Ability to operate in a fast moving, team-oriented, collaborative environment with tight deadlines
Proficiency in using MS Office Suite and Windows-based computer applications
Preferred
Three years working experience in a customer service/help desk environment; or Bachelor's degree
Previous leadership or mentoring experience
Previous cabling experience (Copper/Fiber preferred)
Detailed base of technical knowledge regarding mainframe and PC hardware, operating systems, networks and communications protocols desired
Proficiency in Service Now computer application
Prior experience particularly in the data center industry
Company
TierPoint
TierPoint is an enterprise data center company that provides secure, connected IT platform solutions for digital transformation initiatives.
501-1000 employees
H1B Sponsorship
TierPoint has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2022 (1)
Funding
Current Stage
Late StageTotal Funding
$2.37BKey Investors
Apterra Infrastructure CapitalArgo InfrastructureTA Associates
2025-10-23Debt Financing· $240M
2025-07-14Debt Financing· $250M
2025-04-09Debt Financing· $500M
Leadership Team
Mary Meduski
President and CFO
Michael Lagg
Chief Sales Officer
Recent News
2026-01-09
The Morning Call
2025-12-31
Company data provided by crunchbase