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RDO Truck Centers · 5 hours ago

Field Service Technician

Omaha, NE

Full-time

Onsite

New Grad, Entry Level

RDO Truck Centers is seeking a Field Service Technician to operate a mobile service vehicle and perform in-field machinery diagnostics and repairs at customer locations. The role involves servicing trucks, maintaining a clean work area, and enhancing customer satisfaction through quality service solutions.

RailroadTransportation

No H1B

Responsibilities

Perfrom in-field machinery diagnostics and repairs as required

Serve as an in-field representative for the dealership to provide service solutions and enhance customer satisfaction

Diagnose, inspect, recondition, repair, assemble, and service trucks as assigned by the supervisor

Document machine information and repairs completed on work order, including parts and fluids uses

Maintain a clean work area, as well as care for all shop tools, machines, and trucks

Identify and communicate solutions for customer service opportunities in the dealership’s area of responsibility

Maintain technical and product knowledge on all equipment sold within the dealerships area of responsibility

Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and as directed in the employee handbook

Conduct self in the presence of customers and community so as to present a professional image of RDO Truck Centers

Proactively seek and participate in available company-sponsored training, in an effort to develop and advance knowledge base and skill set

Participate in all company/location driven communication efforts, including open book meetings, huddles, department meetings and other related efforts

Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service

Perform all other duties as assigned by management in a professional and efficient manner

Qualification

Mechanical SkillsTrade specific toolingTruck maintenanceComputer skillsCustomer service skillsDiesel technology programOral communication skillsWritten communication skillsOrganizational skills