Goldfish Swim School - Marlborough · 2 months ago
Front Desk / Customer Service Representative - PART-TIME
Marlborough, MA
Part-time
Onsite
Entry Level
2+ years expGoldfish Swim School is looking for enthusiastic team players to join their growing team. The Front Desk Customer Service Representative will be the first point of contact for customers, promoting quality service and processing sales transactions.
Health Wellness & Fitness
Responsibilities
Answers telephones, responds to inquiries, takes messages and screens and directs phone calls in a professional manner
Conducts sales calls for prospective members
Processes student registrations using effective sales/customer service techniques
Schedules and manages birthday/pool parties
Resolves customer concerns/complaints using a professional approach
Assists clients with purchases of merchandise and vending
Greets parents and students as they report to the front desk. Checks in students on the attendance tracking system
Maintains cleanliness of the front desk area, snack shack area, changing areas, restrooms, and observation area
Updates informational displays with accurate and timely promotions and literature
Makes collection calls to resolve open account problems
Prepares twice daily student lesson schedules for use by instructors and management staff
Enforces safety rules and regulations to prevent accidents. Administers first aid when necessary
Qualification
Required
Ability to work with children
Excellent interpersonal communication and organizational skills
Must be open to cross training and teaching swim lessons
Must be at least 18 years of age or older
High school diploma or GED required
Two years previous customer service and/or administrative office experience required
Intermediate level computer skills required using Google, Excel and other software systems
Preferred
Some college preferred
Lifeguarding/CPR, First Aid and AED certification preferred but not required and can be provided
Benefits
Growth opportunities
Flexible schedule
Competitive Pay
Valuable work experience
Increased social opportunities
Future references/referrals
Monthly paid training
Company
Goldfish Swim School - Marlborough
Goldfish Swim School is the premier learn-to-swim facility for kids ages 4 months to 12 years.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase