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Ernesta Inc. · 2 months ago

Sales and Design Consultant full-time (Manhasset, NY)

Birmingham, MI

Full-time

Onsite

Entry, Mid Level

$20/hr - $30/hr

2+ years exp

Ernesta Inc. is on a mission to provide design-focused custom rugs to consumers through a seamless experience. The Sales and Design Consultant will educate customers on rug selection and provide exceptional service to enhance the buying experience while maintaining the showroom's standards.

Home DecorHome ImprovementRetail

Responsibilities

Set the industry standard for customer experience and sales

Drive sales through customer followup and outreach

Deliver exceptional design and product expertise to customers

Maintain a clean, organized, and on-brand showroom that delights customers at every touchpoint

Provide customers a high quality and personalized experience through multiple channels - in person, chat, text, email, video, phone

Advise customers on floor plan layout, material selection, and custom rug measurements

Provide a fantastic experience to our customers by responding to inquiries and resolving order-related matters such as order tracking, product inquiries, delivery logistics, and more

Surprise and delight customers - exceed their expectations - create memorable experiences

Learn innovative technologies to help customers visualize their space i.e CAD modeling, adobe, 3D rendering, etc

Maintain feedback loops to improve internal processes

Qualification

Consumer sales experienceInterior design knowledge2D/3D design toolsCustomer relationship managementTime management skillsEmpathyCommunication skillsOrganizational skillsProblem-solving skills

Required

2+ years of experience in a consumer-facing role. 2+ years of direct consumer sales and/or account management experience is required

Passionate about interior design and home décor. You stay up to date on home décor trends

Delights in communicating and building trust with customers, self motivated, curious, empathetic, and great at listening

Solutions oriented with sound judgment, business sense, and high integrity. Willingness to provide creative solutions and wear many hats

High level of proficiency working online across multiple software tools, 2D/3D tools, Zoom, Google suit, etc

Great time management and organizational skills with high level of accountability

Ability to establish and improve processes. Excited to establish and build feedback loops within the organization and across business units

This role is located in our Retail Showroom and will require a flexible schedule, including weekend and holiday hours

Preferred

Experience with design tools and spatial planning

BA or experience working in a creative field, interior design, art history, architecture, etc

Company

Ernesta Inc.

Ernesta is on a mission to bring gorgeous, designer quality, custom-sized rugs to homes and places of gathering through a delightful, seamless experience.

Founded in 2022

New York, New York, USA

11-50 employees