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Science and Engineering Services, LLC · 2 months ago

Information Technology Technician IV

Huntsville, AL

Full-time

Hybrid

Senior Level, Lead/Staff

12+ years exp

Science and Engineering Services, LLC provides advanced support to users and IT Technicians of SES IT equipment. The role involves diagnosing problems, maintaining systems, and providing training to both users and technicians.

Manufacturing

Responsibilities

Good customer service skills

Clear and concise communication skills

Possesses knowledge of TCP/IP, including LAN/WAN routing and best practice

Providing supervision, assists with solving routine and advanced user problems identified to the Help Desk

Conducts installation and maintenance of systems/equipment, and provides associated training to customer personnel or technician

Diagnose, isolate, and correct problems to component level to restore system's functions

Communicates with users and other technicians to ensure problems are resolved in a timely manner

Develops, Review and Updates required documentation in according to SES practice or procedure

Possesses knowledge and specializes in the maintenance and sustainment of an Enterprise component (e.g. Network Infrastructure, Exchange, Active Directory, VMware)

Other duties as assigned

Qualification

TCP/IP knowledgeNetwork InfrastructureActive DirectoryVMwareCustomer service skillsClear communicationDocumentation skills

Required