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Planar · 2 months ago

Field Installation Technician - DC Metro Area

United States

Full-time

Remote

New Grad, Entry Level

Planar is a company specializing in hardware and software products, and they are seeking a Field Installation Technician responsible for performing field service, including installation and onsite service support. The role involves installation, troubleshooting, and repair of Planar products, as well as collaboration with engineers to resolve field product issues.

3D TechnologyElectronicsHardwareRetailVirtualization

H1B Sponsor Likely

Responsibilities

Install displays, mounting hardware, A/V equipment, and interconnectivity equipment at customer locations independently or with a team

Maintain and service installed products at customer locations

Provide installation, setup and teardown of product for demos and trade shows

Report and escalate product issues and resolution to appropriate personnel

Work with Technical Support and Engineering teams to resolve issues when standard troubleshooting and replacement of hardware does not fix the problem

Provide training and certification to integrators on site when appropriate conditions apply

Provide accurate notes and documentation on completed projects

Provide backup support to the Tech Support/Helpdesk to provide answers to customers' technical requests via phone and email

Communicate end-user feedback and issues to appropriate personnel, and proactively propose solutions or appropriate actions

Ability to maintain acceptable standards of office conduct

Ability to come to work demonstrating timely and regular attendance

Ability to handle stress effectively

Ability to learn on the job in a fast-paced environment

Qualification

Planar hardware installationA/V equipment setupTroubleshooting skillsTechnical documentationCustomer communicationStress managementTeam collaborationFast learning

Required

Perform field service, including installation and onsite service support, on Planar hardware and software products

Installation, troubleshooting and repair for customer installations of Planar hardware and software products

Work collaboratively with engineers to obtain technical skills and feedback in order to resolve field product issues