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RR Donnelley · 6 hours ago

Legal Operations Supervisor

Los Angeles, CA

Full-time

Onsite

Mid Level

$52K/yr - $52K/yr

3+ years exp

Williams Lea, by RRD is a global business support services company with over 200 years of experience delivering world-class business solutions. The Operations Supervisor will manage day-to-day operations and client relationships, ensuring outstanding service and team efficiency.

Marketing & Advertising

Hiring Manager

Linnelle Prudhomme

Responsibilities

Ensure team provides outstanding service to client, while building strong customer relationships

Conduct time and absence for direct reports, including ensuring system accuracy and compliance with timekeeping policies and procedures

Create an environment conducive to service expansions and new business opportunities

Maximize profitability through the effective utilization of labor and resources

Immediately resolve any operational problems or issues

Produce required reports on schedule

Coordinate workflow within the team, prioritizing jobs and delegating duties to associates

Balance team’s day-to-day work assignments with projects and ad hoc requests related to mail volume, reprographics requests, conference room set up, and vendor management

Monitor workflow to ensure jobs are completed efficiently, accurately and within deadlines

Train new employees on policies and procedures

Address performance issues among team members

Work with manager to create development plans and challenging assignments for team members

Escalate to manager client or team concerns to proactively resolve issues

Adhere to Williams Lea policies in addition to client site policies

Use equipment and supplies in a cost-efficient manner

Other duties as assigned

Qualification

Customer service experienceOffice support experienceUSPS regulationsMicrosoft Office skillsVendor management experienceCommunication skillsAttention to detailProblem-solving skillsTeamworkSelf-motivated

Required

Bachelor's degree or equivalent experience

3 or more years' proven experience in a customer service environment, legal or financial services industries preferred

3 or more years' experience in office support including a combination of administrative, facilities, hospitality, reception, reprographics and mailroom

Understanding of USPS regulations

Understanding of reprographics equipment and usage

Intermediate Microsoft Office Word and Excel skills

Basic Microsoft PowerPoint skills

Demonstrated experience prioritizing competing priorities under tight deadlines

Proven customer service skills are required in order to create, maintain and enhance customer relationships

Good written and verbal communication skills, including professional telephone and email etiquette

Attention to detail with good organizational skills

Must be able to meet deadlines and complete all projects in a timely manner

Ability to handle sensitive and/or confidential documents and information

Able to make independent decisions that conform to business needs and policy

Good problem-solving skills, with the ability and understanding of when to escalate a problem to a managerial level

Must work well in a team environment

Must be able to interact effectively with multi-functional and diverse backgrounds

Ability to work in a fast-paced environment

Must be self-motivated with positive can-do attitude

Preferred

3 or more years' proven experience in a customer service environment, legal or financial services industries preferred

Prior experience managing vendors preferred

Basic P&L understanding a plus

Benefits

Various health insurance options & wellness plans (Medical, Dental, Vision, Prescription Drug)

401k Retirement Savings Plan Including Employer Match

Paid Time Off (PTO)

Life Insurance

Paid Parental Leave

Short-term & Long-term Disability

Healthcare & Dependent Care Flexible Spending Accounts

Domestic Partner Coverage

Commuter Benefits

Legal Assistance

Employee Assistance Program (EAP)

Company Provided Parking

Additional Employee Perks and Discounts

Company

RR Donnelley

Glassdoor3.4

RRD provides a complete portfolio of marketing, packaging, print and business services to the world’s most respected brands, including 91% of the Fortune 100.

Founded in 1864

Chicago, Illinois, US

10001+ employees