William Blair ยท 2 months ago
Director, Modern Workplace and Digital Experience
Chicago, Illinois, United States
Full-time
Onsite
Director/Executive
$235K/yr - $260K/yr
15+ years expWilliam Blair is a Premier Global Partnership committed to delivering trusted advice and fostering an inclusive culture. The Director of Modern Workplace and Digital User Experience is responsible for defining and executing the company's digital workplace vision, ensuring a seamless technology experience for employees while maximizing the value of Microsoft 365 and AI tools.
BankingFinanceWealth Management
Responsibilities
Champion a user-centric digital workplace strategy, focusing on measurable improvements in employee productivity and satisfaction through effective change management
Define and track Digital Employee Experience (DEX) metrics (e.g., time to task, application performance, user satisfaction) and translate insights into actionable technology and process improvements
Lead user research, feedback loops, and usability testing to understand employee needs and pain points across all digital workplace tools
Develop and execute comprehensive user adoption strategies for new and existing Microsoft 365 applications and features, moving users from legacy tools to modern solutions
Direct the creation and delivery of engaging training and educational materials (webinars, short videos, quick-start guides) tailored to different user roles and proficiency levels
Build and maintain a network of Digital Champions across the business to facilitate grassroots support, best-practice sharing, and enthusiasm for the modern workplace
Drive the strategy, governance, and adoption of Microsoft Copilot and other generative AI tools to transform user productivity and collaboration across the organization
Develop and own the rollout and adoption roadmap for Microsoft Copilot (across Microsoft 365 and other relevant applications), focusing on maximizing its value proposition for key business functions
Work with business unit leaders to identify and prioritize high-impact use cases for Copilot that enhance individual productivity, automate routine tasks, and improve data discovery
Establish and lead initiatives focused on 'prompt engineering' education to empower users to leverage Copilot effectively and derive optimal results
Monitor, measure, and report on the impact of Copilot on user productivity and collaboration metrics, continuously seeking ways to optimize the employee workflow
Partner with other teams in IT, Legal and Compliance to establish and enforce a Responsible AI Governance Framework for Copilot, ensuring data security and privacy
Stay current with emerging generative AI capabilities from Microsoft and other vendors, evaluating their potential for integration into the modern workplace ecosystem
Lead the technical strategy, engineering, and support for the core Microsoft 365 platform and its associated applications, ensuring stability, security, and optimal performance
Oversee the management and operational support of the Microsoft 365 tenancy, including core services like Exchange Online, SharePoint Online and OneDrive
Monitor M365 feature releases, assess applicability to environment and oversee timeline for testing, rollout and adoption
Collaborate with the teams responsible for back-end security, governance, compliance, and lifecycle management of the platform and related infrastructure (e.g., system engineering and endpoint management via Microsoft Intune/Endpoint Manager)
Own the technical roadmap for the front-end deployment, configuration, and integration of core Microsoft 365 applications (e.g., Teams, Outlook, Word, Excel, PowerPoint)
Manage L2/L3 support teams to resolve complex user-facing application issues quickly and effectively, ensuring a low-friction employee support experience
Establish technical standards and governance for the creation and management of collaborative spaces (e.g., Teams channels, SharePoint sites)
Qualification
Required
Bachelor's degree required
15+ years of experience in Information Technology, with at least 5+ years in a senior leadership role overseeing Digital Workplace, User Experience, or a related function
Deep, hands-on expertise with the entire Microsoft 365 ecosystem, including engineering, governance, and application support
Proven experience developing and executing large-scale user adoption, change management, and training programs for enterprise technology
Demonstrated ability to develop a strategy and deployment plan for Microsoft Copilot or other GenAI technologies in an enterprise environment, including governance and user enablement
Exceptional leadership, communication, and stakeholder management skills, with the ability to influence technical and non-technical audiences up to the executive level
Preferred
Master's degree in computer science, information systems, business administration, or IT related field
Professional certifications
Benefits
Medical, dental and vision coverage
Employer paid short & long-term disability and life insurance
401(k)
Profit sharing
Paid time off
Maven family & fertility benefit
Parental leave (including adoption, surrogacy, and foster placement)
Other voluntary benefits
Company
William Blair
William Blair is a global investment banking and asset management firm.
1001-5000 employees
H1B Sponsorship
William Blair has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (10)
2024 (17)
2023 (20)
2022 (20)
2021 (29)
2020 (20)
Funding
Current Stage
Late StageLeadership Team
Brent Gledhill
President & CEO
Brian Friedman
Managing Director
Recent News
2026-01-03
MarketScreener
2025-12-15
2025-12-12
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