Duet · 3 months ago
Manager, Customer Strategy & Success
New York, NY
Full-time
Hybrid
Mid Level
3+ years expDuet is a company that empowers Nurse Practitioners to tackle the primary care crisis by leading their own practices. The Customer Strategy & Success Manager will serve as a key partner for NP practices, guiding them through onboarding and ongoing growth while ensuring they maximize the value of the Duet platform.
Responsibilities
Customer Onboarding & Partnership: Be the face of Duet to new practices, guiding them through implementation and acting as their long-term strategic partner
Practice Enablement & Growth: Understand each practice’s goals and pain points, delivering tailored strategies that improve performance, grow patient panels, and unlock platform value
Insight Generation: Dive into practice data to surface trends and opportunities. Use your analytical chops to tell a story and drive smarter decision-making
Cross-functional Collaboration: Act as the voice of the customer, collaborating closely with Product, Billing, Clinical, and Engineering to advocate for customer needs and improve internal processes
Customer Advocacy & Retention: Own practice happiness. Track NPS, drive renewals, and spark referrals by delivering consistent value and building authentic relationships
Scalability & Best Practices: Partner with the Head of Customer Ops to build the playbook—developing templates, tools, and rituals that help us scale Customer Success with heart and efficiency
Qualification
Required
3–5+ years in a client-facing Customer Success, Account Management, or Implementation role—ideally in a startup, healthcare, or SaaS environment
A proven ability to build trust quickly and manage relationships with warmth and clarity
Strong analytical skills—you're comfortable in Excel/Sheets and not afraid of digging into data to find the story
Experience working in small or early-stage companies where agility, ambiguity, and experimentation were part of the day-to-day
Excellent communication and project management skills
High EQ, low ego, and a bias toward action
Preferred
Bonus points for experience in primary care, value-based care, or tools like EHRs and billing systems
Company
Duet
We're partnering with Nurse Practitioner-owned practices to radically expand primary care access and revitalize communities.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Wendy Wright DNP, ANP-BC, FNP-BC, FAANP, FAAN, FNAP
Chief Clinical Officer
Company data provided by crunchbase