Duet · 3 months ago
Manager, Customer Strategy & Success
New York, NY
Full-time
Hybrid
Mid Level
3+ years expDuet is a company that empowers Nurse Practitioners to lead their own practices and improve access to primary care. They are seeking a Customer Strategy & Operations Manager to partner with NP practices, guiding them through onboarding and ongoing growth while maximizing the value of the Duet platform.
Hospital & Health Care
Responsibilities
Analytics & Insight Generation: Dive into raw practice data to identify key drivers, trends, and anomalies. Move beyond dashboards to answer ambiguous financial and operational questions. Dive into practice data to surface trends and opportunities
Financial & Operational Analysis: Structure and execute analyses across revenue, margins, capacity, and growth. Use your analytical chops to tell a story and drive smarter decision-making
Customer Onboarding & Partnership: Be the face of Duet to new practices, guiding them through implementation and acting as their long-term strategic partner
Practice Enablement & Growth: Understand each practice’s goals and pain points, delivering tailored strategies that improve performance, grow patient panels, and unlock platform value. Create financial models and forecasts to provide visibility into a practice’s financial and operational health
Cross-functional Collaboration: Act as the voice of the customer, collaborating closely with Product, Billing, Clinical, and Engineering to advocate for customer needs and improve internal processes
Customer Advocacy & Retention: Own practice happiness. Track NPS, drive renewals, and spark referrals by delivering consistent value and building authentic relationships
Scalability & Best Practices: Partner with the Head of Customer Ops to build the playbook—developing templates, tools, and rituals that help us scale Customer Success with heart and efficiency
Qualification
Required
3–5+ years in a client-facing consulting, strategy & operations, or business operations role—ideally in a startup, healthcare, or consulting
A proven ability to build trust quickly and manage relationships with warmth and clarity
Strong analytical skills—you're comfortable in Excel/Sheets and not afraid of digging into data to find the story, including building and tweaking your own models and forecasts. SQL experience is a plus!
Experience working in small or early-stage companies where agility, ambiguity, and experimentation were part of the day-to-day
Excellent communication and project management skills
High EQ, low ego, and a bias toward action
Preferred
Bonus points for experience in primary care, value-based care, or tools like EHRs and billing systems
Company
Duet
We're partnering with Nurse Practitioner-owned practices to radically expand primary care access and revitalize communities.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Wendy Wright DNP, ANP-BC, FNP-BC, FAANP, FAAN, FNAP
Chief Clinical Officer
Company data provided by crunchbase