Prime Source Foods · 2 months ago
Bilingual Customer Service Representative - Cantonese/Mandarin/English
Londonderry,NH,US
Full-time
Onsite
New Grad, Entry LevelPrime Source Foods, New England's largest independent distribution center, is seeking a dedicated and bilingual Customer Service Representative to join our dynamic team. This role offers an exciting opportunity to be a key point of contact for our diverse customer base, ensuring exceptional service and support in a fast-paced distribution environment.
Food and Beverage
No H1B
Responsibilities
Answers and fields inbound phone calls and follows up with each call until a Sales Representative receives it
When the Sales Representative is out on vacation or busy, we will take orders from existing customers, including (a) Keying orders into order entry from sales notes or by phone from the customer
(b) Provide pricing to customers from Sales prepared sheets
(c) Assist sales Representatives in making new sheets
(d) Takeover handling will call only customers from Sales Representatives upon request
Tracks delivery shortages to assigned accounts on a spreadsheet, including communicating with a Sales Representative to ensure the Representative contacts customers before delivery
Performs account maintenance by processing account information such as address changes and statement requests
Process returns from previous deliveries by referring them to the respective Sales Representative and following other department policies and procedures
Handles customer complaints appropriately, including carefully listening to customer complaints with respect and professionalism, and knowing when to forward customer complaints to the Sales Department
Reports working punctually and regularly as scheduled
Builds and maintains positive relations with coworkers
Makes customers and their needs a primary focus of one’s actions, including developing and sustaining upbeat customer relationships
Possesses, acquires, and maintains the technical or professional expertise required to do the job effectively and create effective customer solutions
Perform other duties as assigned
Qualification
Required
Must be fluent in both English, Cantonese, and or Mandarin; must read, write, and speak
Must be able to be physically onsite (Londonderry, NH)
Must be authorized to work in the U.S., as we are unable to sponsor or take over sponsorship
Must be flexible - able to work 8:30 AM - 5 PM, Sunday to Thursday or Monday to Friday, depending on the needs of the Sales Dept
Prolonged periods of sitting at a desk and working on a computer
Must be able to lift up to 15 pounds at times
Frequent use of a keyboard, mouse, multiple monitors, and other standard office equipment
There is occasional daily phone use and team video meetings
Answers and fields inbound phone calls and follows up with each call until a Sales Representative receives it
When the Sales Representative is out on vacation or busy, we will take orders from existing customers
Keying orders into order entry from sales notes or by phone from the customer
Provide pricing to customers from Sales prepared sheets
Assist sales Representatives in making new sheets
Takeover handling will call only customers from Sales Representatives upon request
Tracks delivery shortages to assigned accounts on a spreadsheet, including communicating with a Sales Representative to ensure the Representative contacts customers before delivery
Performs account maintenance by processing account information such as address changes and statement requests
Process returns from previous deliveries by referring them to the respective Sales Representative and following other department policies and procedures
Handles customer complaints appropriately, including carefully listening to customer complaints with respect and professionalism, and knowing when to forward customer complaints to the Sales Department
Reports working punctually and regularly as scheduled
Builds and maintains positive relations with coworkers
Makes customers and their needs a primary focus of one's actions, including developing and sustaining upbeat customer relationships
Possesses, acquires, and maintains the technical or professional expertise required to do the job effectively and create effective customer solutions
Perform other duties as assigned
Preferred
Excellent customer service skills, including proper phone etiquette, ability to identify customer needs, passion for excellence in treating and caring for customers, practice listening skills, and handling complex customer complaints
Strong keyboard skills with familiarity with Windows-based computers, including knowledge of Open Office and building and maintaining spreadsheets
Strong organizational skills with the ability to multitask and independently manage multiple work tasks in a fast-paced environment
Team player, proactive, detail-oriented, and focused on results
Willingness and ability to work flexibly and occasionally overtime when needed
Ability to maintain a professional, positive, and friendly attitude in a busy environment
Ability to proactively assist the Sales Department when they are out on the road in prospecting and customer service
Ability to maintain confidentiality
Excellent written and verbal communication skills
Must be proficient in Excel
Food Service experience is preferred but not required
Benefits
Medical, Dental, and Vision Insurance
$25,000 company-paid Life Insurance with w/option to purchase additional coverage
Voluntary Life, AD&D, Long-Term and Short-Term Disability
Permanent Life, Cancer, and Accident Insurance
HSA, Flexible and Dependent Care Spending Account
401(K) with a weekly employer match
Employee Referral Incentive
Paid Time Off
Employee Purchase Program – Quality products at a discount ($1.00/case over cost)
Safety Shoe Program (qualifying positions)
Employee Assistance Program (EAP)
Turkey for Thanksgiving
Ham for Easter and Christmas
Company
Prime Source Foods
Prime Source Foods is one of the largest food and provisions wholesale supply companies in the Northeast.
Founded in 1975
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase