Southern Bank and Trust Company ยท 2 months ago
Customer Care Center Agent I
Rocky Mount - Business Center, Rocky Mount, NC, US
Full-time
Onsite
Entry Level
1+ years expSouthern Bank and Trust Company is seeking a Customer Care Center Agent I to provide clients with accurate answers and information concerning their accounts, policies, and procedures. This role involves direct communication with clients and internal service partners to resolve issues and ensure client satisfaction.
Angel InvestmentBankingFinanceFinancial ServicesReal Estate InvestmentVenture CapitalWealth Management
Responsibilities
Provide service support to Southern Bank clients initiating contact via the Customer Care Center, which may involve questions regarding products, online support and their accounts
This position communicates directly with clients, as well as internal service partners, to effectively resolve issues, questions, and service requests
The Customer Care Center Agent will utilize skills and expertise to deliver premier customer service through defined procedures, established policies, and their own robust knowledge
This position is responsible for client satisfaction and retention through accurate and thorough processing, efficient problem solving, and effective service partner assistance
Perform other duties as assigned
Qualification
Required
Maintain a professional and pleasant manner under pressure
Maintain up-to-date knowledge of all Bank services and products
Proactive teamwork and cooperation
Adhere to established service level and quality assurance metrics
Excellent customer service skills including ability to handle difficult customer situations
Excellent communication and listening skills
Ability to handle detailed documentation
Ability to engage with clients verbally while simultaneously completing online documentation of the conversation
Strong PC skills with emphasis on Microsoft office applications
High School diploma or general education degree (GED) or equivalent
Capable user of standard office equipment/software applications
Preferred
Previous experience in service desk environment preferred
Previous community Banking experience with new accounts preferred
One to two years of previous experience in customer contact or sales roles preferred
Company
Southern Bank and Trust Company
Southern Bank and Trust Company is a banking firm that offering financial and investment services.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
D
David Sauls
EVP / Chief Financial Officer
Company data provided by crunchbase