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Coris · 2 months ago

Founding Customer Success Manager

San Francisco, CA

Full-time

Hybrid

Mid, Senior Level

4+ years exp

Coris is building foundational AI infrastructure for merchant risk and operations. They are seeking a Founding Customer Success Manager to own post-implementation success and long-term relationships with customers, ensuring they derive maximum value from Coris's platform.

FinTechPaymentsRisk ManagementSoftware

Responsibilities

Own the entire customer lifecycle post-implementation

Run account reviews (QBRs, regular touchpoints) to drive measurable outcomes

Proactively manage customer health: track adoption, identify risks, and address issues before they escalate

Drive renewals and expansions by spotting growth opportunities early

Be the voice of the customer and relay feedback to Product and Engineering

Build the foundation of Customer Success: playbooks, metrics, and scalable processes

Stay scrappy — jump into onboarding support or troubleshooting when needed

Qualification

Customer Success ManagementB2B SaaS experienceAccount ManagementTechnical product knowledgeExecutive communicationRenewalsExpansionsCustomer advocacyExecution-orientedBuilding Customer Success functionAdaptability